Boutique Manager

3 weeks ago

Abu Dhabi, United Arab Emirates Officine Panerai Full time

Reference Code: 91849**Boutique Manager**:

- Abu Dhabi, AZ, AE- PermanentFounded in Florence in 1860 as a workshop, shop and subsequently school of watch-making, for many decades Panerai supplied the Italian Navy and its specialist diving corps in particular with precision instruments. The designs developed by Panerai in that time, including the Luminor and Radiomir, were covered by the Military Secrets Act for many years and were launched on the international market only after the brand was acquired by the Richemont Group in 1997.

Today Panerai develops and crafts its movements and watches at its Neuchâtel manufacture. The latter are a seamless melding of Italian design flair and history with Swiss horological expertise. Panerai watches are sold across the world through an exclusive network of distributors and Panerai boutiques.

**_Position Title:_**

**Boutique Supervisor**

**_Department:_**

Retail

**_Reports to:_**

Boutique Manager

**_Direct reports:_**

none

**_Mission (purpose of the job)_**

The main purpose of the role is to ensure brand guidelines and boutique standards are upheld at all times, deliver outstanding boutique operations and support the sales team on a daily basis. The Boutique Supervisor will be reporting to the Panerai Boutique Manager.

**_Main Responsibilities_**

SALES
- Boutique sales: Help motivate and coach team members to meet and exceed budget set by management
- Individual Sales: Achieve monthly and yearly personal turnover and KPI targets set by management
- Handle discount or gratuity requests or other sales actions in the context of the policy defined by the Brand and Finance department
- Monitor employees’ productivity on a daily basis and communicate with BM and ABM to provide constructive and on the spot feedback to ensure retail excellence
- Present the brand competitor report to the team on monthly basis

ATMOSPHERE
- Visual Merchandising: Ensure that brand guidelines are followed on daily basis
- Hold daily briefings to update the team on all important information and collect feedback on anything needed to maintain a positive work environment
- Act as main point of contact, advise and support team members with any request in the absence of the ABM/BM

INVENTORY
- Assist ABM with the monthly stock taking of all items in the boutique
- Ensure consistency with procedures and continuous checking
- Receiving new products - in charge of quality control and tagging

PROCEDURES & REPORTING
- Manage Cash & Invoicing
- Store opening & closing responsibilities as required
- Follow security procedures in the boutique as per brand and group guidelines
- Process NSI Entries (invoices + transfers)
- Timely sales reporting
- Repair documentations
- Organize mall permits
- Be the point of contact with external suppliers and contractors (cleaning company, maintenance contractors etc.)

CUSTOMER RELATIONSHIP MANAGEMENT
- Excellent Brand Ambassador attitude to be demonstrated internally and externally
- After Sales Service: provide a high level of follow-up on repairs in coordination with Head Office and Richemont Customer Service Centre
- CRM:

- Participate efficiently in all CRM activities, daily activities and punctual programs (HERO, Ugo, The View)
- Database maintenance and growth, in line with KPIs: build & maintain a long-term relationship with existing & new clients
- Create events with each team members to use their clients’ network to bring new clients

**_Profile_**
- Proven Experience in a luxury service-oriented environment
- Excellent organization and presentation skills
- Customer focus: strong understanding of service and customer priorities
- Strong attention to detail with the ability to handle multiple tasks simultaneously
- Excellent presentation, oral and written communication skills
- Reliable, level-headed and honest
- Good Computer skills
- Fluent in English, with a second language advantageous

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