Bellman
3 weeks ago
**Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.**
**With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.**
**Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.**
**Scope of Position**
The Bellman is responsible for achieving guest satisfaction by creating a delightful arrival and departure experience, which includes escorting guests to their destination, handling, delivering, and storing of guests’ luggage, communication of information and handling guest requests.
**Responsibilities**
Departmental:
- Act as a hotel “ambassador” at all times.
- Initiate contact with guests entering the hotel.
- Approach guests needing assistance.
- Assist Door Person with unloading and loading of vehicles.
- Collect and record guest preferences.
- Deliver luggage to the guest room as per standards.
- Remove luggage from guest rooms upon check out.
- Answer department telephone, using correct salutations and telephone etiquette.
- Deliver items to guestrooms promptly to include Messages, Mail & Faxes, Packages, Flowers, Sundry items requested by guests, and Gift items & Amenities.
- Polish luggage carts and maintain cleanliness of carts.
- Obtain department keys and radio / phone; ensure security of such.
- Be familiar with the entire room product including IT&T equipment.
- Be familiar with all hotel services including spa and dining.
- Ability to ensure security of guestroom access.
- Actively listen and communicate specific guest requests accurately to the Concierge, Reception and Guest Communications colleagues to ensure complete follow up.
- Follow requirements in terms of logbooks, control sheets, etc.
- Provide guestroom and hotel tours.
- Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs)
- Follow all the FLHSS&E requirements and procedures.
- Assist Concierge Colleagues with guest requests and services, including retrieval of theatre tickets, flowers, and other items as requested.
- Other duties as deemed appropriate by the Chief Concierge and Assistant Chief Concierge
Colleague Relations:
- Foster a positive work environment, promote teamwork, and address any conflicts or issues that arise.
- Maintain open communication channels with other departments to ensure seamless coordination and colleague satisfaction.
- Participate in regular meetings with management and staff to discuss operational updates, challenges, and opportunities for improvement.
- Serve as a role model demonstrating humility, empathy, integrity, and a commitment to service excellence.
Guest Relations:
- Warmly engage and converse with guests.
- Ensure customer satisfaction in accordance to the applicable MOHG Legendary Quality Experiences (LQEs).
- Create WOW moments to surprise and delight in house guests.
- Listen to any customer complaints and if possible, resolve them effectively and otherwise refer to the manager in charge.
**Skills and Qualifications**
- Senior School qualification or equivalent.
- Minimum 2 years’ experience working in a 5-star hotel environment.
- Minimum 2 years’ Door or Bell experience.
- Previous experience working in the Middle East Region is an advantage.
- Excellent verbal and written communication skills in English.
- Verbal and written communication skills in Arabic or other languages are preferred.
- Ability to understand guest needs and expectations and to deliver superior customer service with little input from others.
- Strong interpersonal and communication skills, with the ability to interact effectively with guests and colleagues
- With organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
- Physical capabilities to lift heavy luggage and stand for a long period of time
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.
-
Bellman
5 months ago
Dubai, United Arab Emirates Apt Resources Full time**BELLMAN**: **Job ID **:1825 **Location **:Dubai - United Arab Emirates **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Front Office / Reception AED 1,000.00 - 1,000.00 **Other Benefits **:Accommodation, transportation, service charge, tips, medical insurance, flight tickets. **GCC Driving License **:No **Description: - After...
-
Bellman
6 months ago
Dubai, United Arab Emirates Hatta Adventures LLC Full timeWe are hiring BellMan for our pre-opening Resort based in Hatta, Dubai. **ROLE: BELLMAN** **LOCATION: HATTA, DUBAI, UAE** **IMMEDIATE JOINERS | CANCELLED & VISIT VISA ONLY** **SALARY + ADDITIONAL BENEFITS** **Job Types**: Full-time, Permanent **Salary**: AED1,300.00 per month Application Question(s): - How many years experience as a BellMan? - Please...
-
Bellman
5 months ago
Dubai, United Arab Emirates Apt Resources Full time**BELLMAN**: **Job ID **:1935 **Location **:Dubai - United Arab Emirates **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Customer Service / Telecalling AED 1,000.00 - 1,500.00 **Other Benefits **:UAE Labor Law **GCC Driving License **:No **Description: - After the front desk clerk, the hotel bellman is the next employee that...
-
Bellman
3 months ago
Dubai, United Arab Emirates Atlantis The Royal Full timeBellman (13215) At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible...
-
Bellman
6 months ago
Dubai, United Arab Emirates Le Meriden Hotel Full timeThe Bellman is responsible for providing exceptional customer service to hotel guests, especially when it comes to their luggage and transportation needs. They are responsible for greeting guests upon arrival, assisting them with their luggage, and providing information about the hotel's amenities and services. The Bellman must be polite, courteous, and...
-
Bellman (Ft)
6 months ago
Dubai, United Arab Emirates Al Amani Consultancy Full timeBELLMAN - 3 Nos. required urgently for a reputed Five Star Deluxe Hotel in Dubai. **Job details**: - High School / Hotel Management. - Min. 1-year experience as Bellman / Bellboy with any Star Hotels/properties. - Well-groomed and English-speaking. - Salary + Free Food & Accommodation + Hotel benefits - Immediate joining is preferred. - Free Recruitment.
-
Bellman
1 month ago
Dubai, United Arab Emirates MERCURE Full time**Company Description** Mercure Dubai Gold Al Mina Road welcomes visitors to enjoy four-star hospitality in Dubai. Refurbished in 2016 & 2017,184 stylish, comfortable rooms are equipped with high-speed Internet connections, satellite TV,and spacious bathrooms including bathtubs and walk-in showers.Only 20 minutes from Dubai International Airport, the hotel...
-
Bellman
4 weeks ago
Dubai, United Arab Emirates Royal Tulip Full timeGreet guests upon arrival and escort them to their designated room - Load and unload luggage onto carts and transport them to and from guest rooms - Assist guests with check-in and check-out procedures - Provide guests with information about the hotel services and amenities - Answer guest inquiries and address their concerns in a timely and professional...
-
Bellman
6 months ago
Dubai, United Arab Emirates The First Group Full timeOverview: Born in the heart of Dubai, The First Collection embodies a blend of authentic, value-driven experiences, emphasising comfort and ease in each bespoke accommodation. Our hotels, each teeming with its own character, transcend conventional stays, offering immersive experiences designed for genuine connections. Adorned with contemporary elegance, our...
-
Bellman
6 months ago
Dubai, United Arab Emirates One&Only The Palm Full timeBellman (9920) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...
-
Bellman / Driver
6 months ago
Dubai, United Arab Emirates Beach Walk Hotel Full time**PRIMARY FUNCTION** To provide transport services to the Guests promptly and courteously. As a Bellman, you will be responsible for greeting guests, welcoming them to the hotel and assisting them throughout their stay to ensure that they have a pleasant experience. **Salary**: AED1,600.00 - AED1,800.00 per month Ability to commute/relocate: - Dubai:...
-
Bellman, Atlantis The Palm
2 months ago
Dubai, United Arab Emirates Atlantis The Palm Full timeBellman, Atlantis The Palm (13770) At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at...
-
Bellman
6 months ago
Dubai, United Arab Emirates Anantara Full time**Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...
-
Bellman
4 months ago
Dubai, United Arab Emirates M GALLERY Full time**Company Description** The iconic **Queen Elizabeth II (QE2)** is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the...
-
Bellman
6 months ago
Dubai, United Arab Emirates Crew Life at Sea Full time***:**Job Overview**: As a Bellman at Anantara Mina Al Arab Ras Al Khaimah Resort, you play a crucial role in creating a positive first and last impression for our guests. Your warm and professional demeanor, combined with efficient and courteous service, ensures that guests feel welcomed and valued from the moment they arrive until their departure.** ***...
-
Bellman Supervisor
3 weeks ago
Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time**Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.** **With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &...
-
Bellman Residences
5 months ago
Dubai, United Arab Emirates One&Only One Za’abeel Full timeBellman Residences - One&Only One Za'abeel (9603) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we...
-
Bellman - Valet
4 weeks ago
Dubai, United Arab Emirates Cheval Maison - The Palm Dubai Full time**Job Ref**:CHE1729 **Branch**:Cheval Maison - The Palm Dubai **Location**:Cheval Maison The Palm, Dubai **Salary/Benefits**:Salary plus benefits **Contract type**:Permanent **Hours**:Full Time **Shift pattern**:four 8 hour shifts a week between the hours of 8am and 9pm (includes weekend working) **Hours per week**:48 **Posted...
-
Bellman Driver
6 months ago
Dubai, United Arab Emirates al khaleej palace deira hotel Full timeThe Role - Ensures the smooth transfer of guest's luggage on arrival and departure, from the hotel entrance to the room, with or without time in the storeroom. - Ensures that all vehicles can circulate freely around the parking area. - to be committed to service excellence. - To show presence in the Hotel Lobby and provide service that is sincere, warm and...
-
Bellman
6 months ago
Dubai, United Arab Emirates The First Group Full timeOverview: **Our Company - Wyndham Hotels & Resorts** Welcome to the largest hotel company in the world. At Wyndham Hotels & Resorts, our Team Members have the opportunity to explore both personal and professional development opportunities throughout their careers. Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and...