Cinema Operations Lead

2 months ago

UAE, United Arab Emirates Emaar Properties Full time

**PERFORMANCE DRIVEN CULTURE**:

- **Operational Leadership**: Oversee the day-to-day operations of the cinema, including ticketing, concessions, and customer service, to ensure a seamless and enjoyable experience for patrons.
- **Team Management**:Recruit, train, and manage cinema staff, fostering a positive and customer-centric work culture. Provide leadership and guidance to ensure a high-performing and motivated team.
- **Customer Service Excellence**:Maintain and enhance high standards of customer service to create a positive and memorable cinema experience. Address customer inquiries and concerns in a professional and timely manner.
- **Financial Management**:Manage the cinema's financial performance, including budgeting, revenue optimization, and cost control measures. Implement strategies to maximize profitability and achieve financial targets.
- **Programming and Content Management**:Collaborate with distributors and studios to curate an engaging and diverse film lineup. Plan and execute promotions, events, and special screenings to attract and retain audiences.
- **Facility Maintenance**:Ensure the cleanliness, maintenance, and overall presentation of the cinema facility meet high standards. Coordinate with relevant teams for repairs and improvements.
- **Marketing and Promotion**:Develop and implement marketing strategies to drive attendance, increase ticket sales, and promote loyalty programs. Collaborate with the marketing team to execute effective promotional campaigns.
- **Inventory and Concessions Management**:Manage inventory levels for concessions, ensuring a sufficient and appealing selection for patrons. Implement efficient ordering and stocking procedures.
- **Health and Safety Compliance**:Ensure compliance with health and safety regulations, including cleanliness, sanitation, and emergency procedures. Conduct regular training sessions to uphold safety standards.
- **Community Engagement**:Build and maintain positive relationships with the local community, including schools, businesses, and organizations. Implement community engagement initiatives and partnerships.
- **Reporting and Analysis**: Generate and analyze reports related to attendance, revenue, and customer feedback. Use data to make informed decisions and implement improvements.

**TECHINICAL SKILLS AND COMPETENCIES**:
Technical Skills
- Point of Sale (POS) Systems
- Digital Cinema Projection
- Audio-Visual Systems
- Ticketing Software
- Technology Integration

Competencies:

- Leadership
- Customer Focus
- Financial Management
- Marketing and Promotion
- Team Management
- Operational Excellence
- Communication Skills
- Problem Solving
- Community Engagement

**QUALIFICATION & EXPERIENCE**:

- Bachelor's degree in Business, Hospitality, or a related field.
- Proven experience in cinema or entertainment management.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Financial acumen and budget management experience

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