Desktop Support
3 weeks ago
**Responsibilities**:
- Set up and troubleshoot network connections, printers, scanners, and other peripheral devices.
- Diagnose and resolve hardware and software problems, including issues related to desktops, laptops, mobile devices, and other IT equipment.
- Perform system maintenance, including system updates, patches, and backups.
- Monitor and manage the inventory of hardware and software assets, ensuring accurate records are maintained.
- Create and maintain user accounts, access rights, and security settings in accordance with company policies and procedures.
- Collaborate with the IT team to implement and maintain IT infrastructure projects and initiatives.
- Assist in the evaluation, selection, and procurement of IT equipment and software.
- Adhere to established service level agreements (SLAs) and respond to support requests within agreed-upon timeframes.
- Maintain knowledge of current industry trends, technologies, and best practices related to desktop support.
**Requirements**:
- Proven work experience as a Desktop Support Specialist or similar role.
- Familiarity with network protocols and troubleshooting network connectivity issues.
- Experience in diagnosing and resolving hardware and software problems.
- Excellent customer service and communication skills.
- Strong problem-solving and analytical skills.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Attention to detail and commitment to providing high-quality support.
- Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.
- Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
**Salary**: From AED3,000.00 per month
Ability to commute/relocate:
- Sharjah: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you available to join immediately?
- what is your current location?
- what is your salary expectations.
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