Reservations Agent

2 months ago


Al Barsha, United Arab Emirates Grand Excelsior Hotel Al Barsha Full time

Understand the key principles of Pricing Strategies and Revenue Management Retail, Corporate, Leisure, Group, Other, Global Preference, SET Preferred, Preferred Business, LRA vs NLRA, TMC program, Wholesale Program
- Maximize rooms revenue through the conversion of telephone calls into sales
- Utilize effective up selling techniques
- Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
- Be fluent on all hotel products and services
- Be fully conversant with all market segments and rate plans used across all distribution channels
- Review the IPS Res Booked Report daily, as well as arrival reports for the short term, to ensure guest satisfaction and reservation accuracy
- Handle customer queries and complaints relating to Rooms Reservations
- Responsible for effective implementation and compliance with the daily reservations task list
- Maintain accuracy and cleanliness of the PMS Database
- Ensure market segmentation is accurate for each reservation
- Merge profiles as necessary
- Ensure reservations meet the property and IPS standards in terms of accuracy of data and guest satisfaction
- Complete understanding and effective execution of Opera PMS, IPS. Be involved in all property PMS Conversions
- Complete understand and effective use of the Hotel’s telephone system
- Understand Best Rate Guarantee compliance.
- Maintain the Reservation correspondence
- Liaise daily with the Reservations and or Revenue Management leader regarding business on the books and the strategy for the day
- Generate professional and accurate confirmations and other guest correspondence

Ability to commute/relocate:

- Al Barsha: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma (preferred)

**Experience**:

- Reservations Agent: 2 years (preferred)


  • Reservations Agent

    1 month ago


    Ras Al Khaimah, United Arab Emirates DoubleTree by Hilton Resort & Spa Marjan Island Full time

    DescriptionA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. What will I be doing?As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...

  • Reservations Agent

    3 weeks ago


    Ras al-Khaimah, United Arab Emirates Hilton Full time

    Reservations Agent A Reservations Agent oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. **What will I be doing?** As Reservations Agent, how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Agent will work with the sales team to...

  • Reservations Agent

    1 month ago


    Ras Al Khaimah, United Arab Emirates Hilton Full time

    A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. What will I be doing?As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for...

  • Reservations Agent

    3 weeks ago


    Ras al-Khaimah, United Arab Emirates Hilton Full time

    A Reservations Agent oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. **What will I be doing?** As Reservations Agent, how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Agent will work with the sales team to develop future and...


  • Ras al-Khaimah, United Arab Emirates Hilton Full time

    Restaurant Reservations Agent A Restaurant Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Restaurant Reservation Agent, you will serve as the first line of inquiry for room...


  • Ras al-Khaimah, United Arab Emirates Hilton Full time

    A Restaurant Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Restaurant Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...

  • Reservations Agent

    2 months ago


    Ras al-Khaimah, United Arab Emirates Movenpick Resort Al Marjan Island Full time

    Company Description Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants, three outdoor pools, a wellness hub with a fully equipped gym and four treatment...

  • Reservations Agent

    7 days ago


    Ras al-Khaimah, United Arab Emirates Movenpick Resort Al Marjan Island Full time

    Company Description Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants, three outdoor pools, a wellness hub with a fully equipped gym and four treatment...

  • Reservation Agent

    5 days ago


    Dibba Al-Fujairah, United Arab Emirates Mirage Bab Al Bahr Resort and Tower Full time

    Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. - Processes reservations from the sales office, other hoteldepartments, and travel agents. - Knows the type of rooms available as well as their location and layout. - Knows the selling status, rates, and benefits of all package plans. - Knows the...

  • Reservation Agent

    3 weeks ago


    Dibba Al-Fujairah, United Arab Emirates Mirage Bab Al Bahr Resort and Tower Full time

    Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. - Processes reservations from the sales office, other hoteldepartments, and travel agents. - Knows the type of rooms available as well as their location and layout. - Knows the selling status, rates, and benefits of all package plans. - Knows the...

  • Reservations Agent

    6 days ago


    Ras al-Khaimah, United Arab Emirates Marjan Island Resort & Spa - Managed by ACCOR Full time

    Company Description We bring to you and your family an Arabian hospitality at its finest with an atmosphere of pure luxury and magic. It is in Marjan Island Resort & Spa, managed by Accor that you will find the best of both worlds, a luxury 5- star establishment standards and a canvas of true Arabian tradition. "Why work for Accor? We are far more than a...

  • Reservations Agent

    6 days ago


    Al-Ayn, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23107221 **Job Category** Reservations **Location** Aloft Al Ain, Al Ain Square, Al Towayya, Al Ain, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone,...


  • Ras al-Khaimah, United Arab Emirates AL AMANA TRAVEL AND TOURSM Full time

    Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’ desired travel dates. - Helping plan travel itineraries by suggesting local tourist...

  • Reservations Agent

    2 months ago


    Al Ain, United Arab Emirates MARRIOTT International Full time

    Process all reservation requests, changes,and cancellations received by phone, fax, or mail. Identify guestreservation needs and determine appropriate room type. Verifyavailability of room type and rate. Explain guarantee, specialrate, and cancellation policies to callers. Accommodate anddocument special requests. Answer questions about...


  • Ras al-Khaimah, United Arab Emirates THE COVE ROTANA RESORT AND SPA Full time

    **Job Summary**: As a Reservation Supervisor you are responsible to oversee the Reservation team, and guide the activities in the department to ensure the daily tasks are performed correctly. **General Duties and Responsibilities**: - Answer any reservation inquiry in the prescribed manner under approved company policy. - Distribute and assign specific...

  • Reservations Agent

    2 months ago


    Al-Ayn, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23003716 **Job Category** Reservations **Location** Aloft Al Ain, Al Ain Square, Al Towayya, Al Ain, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone,...

  • Reservations Agent

    2 months ago


    Al-Ayn, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** Aloft Al Ain **Job Number** 24039068 **Job Category** Reservations **Location** Aloft Al Ain, Al Ain Square, Al Towayya, Al Ain, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests,...

  • Reservation Agent

    2 months ago


    Al Satwa, United Arab Emirates Chelsea Plaza Hotel Full time

    A reservationist is **someone who works in customer service and takes reservations for customers**. They typically work at a front desk of an office or company in a customer-facing position. They assist customers over the phone and in person, answering their questions and organizing their travel or reservation plans. **Salary**: AED1,500.00 - AED1,800.00...

  • Reservation Agent

    5 days ago


    Al Satwa, United Arab Emirates Chelsea Plaza Hotel Full time

    A reservationist is **someone who works in customer service and takes reservations for customers**. They typically work at a front desk of an office or company in a customer-facing position. They assist customers over the phone and in person, answering their questions and organizing their travel or reservation plans. Pay: AED1,500.00 - AED1,800.00 per...

  • Reservation Agent

    6 days ago


    Al Quoz, United Arab Emirates Autostrad rent a car Full time

    **Reservations** - Download all internet bookings on daily basis (including international brokers), sort branch wise & verification of the bookings and entering customer data into spread sheets. - Forward all confirmed bookings to assigned branch. - Remind each branch of their confirmed bookings. - Follow up with Branches to confirm that each booking was...