![Tagit RFID Solutions JLT](https://media.trabajo.org/img/noimg.jpg)
Technical Support
2 months ago
Opportunity to work with TAGIT RFID a leading technology solutions company based out of UAE that provides solutions to Jewelery, Retail, Asset and Hospitality industry among others for over 10 years.
**Your main challenges**:
- The level 1 Technical Support Agent has work experience in IT environments.
- Answer telephone calls and/or chats from Clients about any issues related to their IT environment they experienced with our software and hardware.
- Understand the users problem, properly analyze the technological environment, identify the cause(s) and/or source of the problem, resolve the issue and advise the Users of the software/hardware with the steps to take.
- All incident tickets must be properly documented according to our pre-established processes.
- Escalate and follow up on incident tickets with the various support groups.
- Propose ways to optimize the services offered.
- Offer superior customer service by listening actively and ensure the quality of assigned tasks.
- Keep abreast of new developments in your activity sector to ensure the quality of services offered.
- Develop skills and knowledge in order to increase your professional autonomy.
**Responsibilities**:
- Ensure that processes and guidelines are followed.
- Escalate any service irregularities to your superior.
- Work closely with IT partners, various suppliers and projects team.
- Have basic IT knowledge to provide users with the basic troubleshooting online mainly.
- Escalate critical situations.
- Comply with the various security guidelines and ensure that requests and grants are in line with the company’s security standards and compliance.
**Requirements**:
- A 3-year college diploma or academic equivalent degree in a related field; experience an asset.
- Experience in the IT field or other relevant discipline, an asset.
- Experience in client management and customer service.
- Knowledge of Microsoft and Zebra products, an asset.
- Leadership, sense of urgency and collaboration.
- Strong interpersonal skills.
- Buy-in to change.
- Call center experience an asset.
- Speak and written (English),, Arabic & Hindi is an asset.
- Strong analytical and synthesis skills.
- Working hrs. from 9:AM to 6:00PM.
Pay: AED1,864.09 - AED5,000.00 per month
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