Captain Waiter

1 month ago


Dubai, United Arab Emirates Marsa Village Full time

**Guest Interaction & Service**:

- Greet guests as they arrive and escort them to their table.
- Provide guests with menus, explain specials, and assist in menu selection if needed.
- Take customer orders accurately and communicate them to the kitchen and bar staff.
- Answer questions about menu items, ingredients, and preparation methods.
- Offer suggestions for food and beverage pairings, and upsell where appropriate.
- Ensure that guests are satisfied with their meal and respond promptly to any special requests or concerns.
- **Food & Beverage Service**:

- Serve food and beverages to guests in a professional and timely manner.
- Deliver meals and drinks to the correct table and ensure the order is complete.
- Check in with guests throughout the meal to ensure their satisfaction.
- Refill drinks, deliver additional condiments, or address other requests as needed.
- **Table Maintenance**:

- Keep tables clean and organized during service by clearing plates, glasses, and utensils promptly.
- Reset tables quickly after guests leave, ensuring they are ready for new arrivals.
- Ensure that the dining area is clean and presentable, including condiments, napkins, and table settings.
- **Handling Payments**:

- Present the check to guests, handle payments accurately, and provide change as needed.
- Process credit card payments and ensure proper handling of cash transactions.
- Offer a polite thank you and encourage repeat business.
- **Collaboration with Kitchen and Bar**:

- Communicate effectively with the kitchen staff to ensure orders are prepared correctly and on time.
- Collaborate with bartenders to ensure drink orders are delivered promptly.
- Relay any special dietary requirements or requests to the kitchen.
- **Customer Care & Problem Resolution**:

- Address any customer complaints or concerns in a calm and professional manner.
- Alert supervisors or managers to any serious issues, but aim to resolve minor concerns independently.
- Make suggestions and recommendations to enhance the guest experience.
- **Health & Safety Compliance**:

- Follow all food safety and hygiene standards, including proper handling of food and beverages.
- Maintain cleanliness in personal hygiene, appearance, and in the dining area.
- Ensure that dining areas comply with health and safety regulations.
- **Teamwork & Communication**:

- Work collaboratively with other waitstaff, kitchen, and bar teams to ensure smooth service.
- Communicate effectively with other team members to manage guest orders and maintain service flow.
- Help colleagues during busy periods or when necessary to ensure excellent customer service.
- **Other Duties as Assigned**:

- Assist with setting up and closing down the restaurant, including stocking supplies and cleaning.
- Perform light administrative duties, such as taking reservations or preparing guest orders.

**Qualifications**:

- **Education**: High school diploma or equivalent preferred.
- **Experience**: Previous experience in a food service is a most
- Strong verbal communication skills and the ability to interact well with guests.
- Ability to memorize menu items, specials, and ingredients.
- Strong attention to detail and organizational skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Ability to handle stressful situations with a calm and professional demeanor.
- Basic math skills for handling payments and change.
- **Physical Requirements**: Ability to stand for long periods, carry trays, lift up to 25 lbs, and move quickly between tables.

**Experience**:

- Captain Waiter: 3 years (required)

**Language**:

- English (required)
- Arabic (required)


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