Captain Waiter

3 months ago


Dubai, United Arab Emirates Esbe restaurants llc Full time

We are seeking an experienced and highly organized Captain Waiter to lead our front-of-house team. As a Captain Waiter, you will be responsible for overseeing the service of our guests, ensuring the highest standards of dining experience, and managing a team of waitstaff. If you have a passion for hospitality and leadership, and excel in a fast-paced environment, we would love to hear from you.

**Responsibilities**:

- **Leadership and Supervision**:

- Lead and motivate the waitstaff team, providing guidance and support during shifts.
- Train new employees on service standards, restaurant policies, and procedures.
- Conduct pre-shift meetings to review special requests, menu changes, and guest expectations.
- Manage staff schedules and address any issues related to team performance.
- **Guest Service**:

- Greet and seat guests with a professional and welcoming demeanor.
- Oversee the service of food and beverages, ensuring timely and accurate delivery.
- Handle special requests, complaints, and feedback with a focus on providing exceptional service.
- Ensure guests' dining experience meets or exceeds the restaurant’s standards.
- **Order Management**:

- Coordinate with the kitchen and bar staff to ensure all orders are prepared and served correctly.
- Monitor the progress of tables and ensure all needs are met promptly.
- Assist with taking and entering orders, and process checks as needed.
- **Operational Efficiency**:

- Ensure the dining area is maintained in a clean and organized manner throughout the shift.
- Monitor and manage inventory levels of service supplies and communicate needs to management.
- Assist with closing duties, including cash handling, reconciliation, and securing the restaurant.
- **Quality Control**:

- Maintain high standards of food quality and presentation.
- Conduct regular inspections of service areas to ensure cleanliness and adherence to health and safety regulations.
- Address and resolve any issues related to food quality or service before they reach the guest.

Pay: AED1,500.00 - AED1,750.00 per month

**Experience**:

- waiter: 4 years (required)

**Language**:

- English (required)

Application Deadline: 20/09/2024


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