Customer Response Representative

4 weeks ago

Dubai, United Arab Emirates MENA Assistance (MENAA) Full time

The Role
**Requirements**:
**Required Skills - Excellent communication skills**: Strong verbal and written communication skills to effectively interact with customers and convey information clearly and concisely. - Customer-centric approach: Ability to empathize with customers, actively listen to their concerns, and demonstrate a genuine desire to provide exceptional customer service. - Problem-solving and critical thinking: Strong problem-solving skills to analyse customer issues, identify root causes, and propose appropriate solutions. - Adaptability and flexibility: Ability to adapt to changing customer needs, multitask, and work efficiently in a fast-paced environment. - Patience and resilience: Resilience to handle difficult or demanding customers, remaining calm and composed while finding effective resolutions. - Team player: Ability to collaborate and work effectively with cross-functional teams to ensure a seamless customer experience. - Attention to detail: Meticulous attention to detail to accurately capture customer information and document interactions in the CRM system. - Time management and organizational skills: Effective time management skills to prioritize tasks, manage workload, and meet performance metrics. Required Education, Qualification, and Experience - Completed education. - 1-year working experience within technical areas or 1-year working experience within automotive OEM customer service or 3 years working experience within premium customer service with an affinity for technical/automotive topics at the same time. - Desired: experience with luxury brands and customer relationship management systems (CRM).
About the company
We are the regions leading provider of innovative motorist support solutions that contribute to positive vehicle ownership experiences. Our services help to create unforgettable customer experiences which in turn forge strong connections and relationships between Consumer and Brand.

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