Oracle Fusion Scm

1 week ago

Dubai, United Arab Emirates ParamInfo Full time

**12345-Oracle Fusion SCM**:
**Experience**:6-7**Posted**:30 Aug,2021**Location**:United Arab Emirates**We are looking resource with experience who have working in supply chain management and oracle fusion experience.**:
**Application Support Tasks**:

- Resolving / Debugging issues and system errors.
- Modifying master data to resolve system issues.
- Resolving data corruption related issues.
- Coordinating with Oracle for SR raised.
- Testing & validation of code fix provided by Oracle.
- Providing guidance to users regarding best practices related to system.
- Root cause analysis of recurring issues (Problem Management).

**Technical Support for Oracle Fusion**:

- Debugging technical issues.
- Maintenance of custom objects.
- Participating in handover session conducted by Development team.
- Monitoring Integration touch points with Oracle.
- Provide Application Level 2 operational support in the Technical area, delivering technical solutions for incident resolution;
- Analyze and present options for any further functional requirements requested by business users;
- Actively participate in testing to validate if the implemented features meet requirements;
- Create and update relevant technical design documents, and installation documents;
- Resolving issues related to custom reports & interfaces.
- Suggestions / Feedback on the health of code being supported.

**Corrective Maintenance**:

- Diagnosis and development of a workaround and/or resolution plan for an incident.
- Resolution of Incidents relating to the Applications as per procedures agreed by Customer.
- Identification and notification to Customer regarding root cause and resolution of Problems relating to the Applications that require changes to including but not limited to:

- o Configuration- o Application code- o Operational aspects- Arranging for corrections to be made
- Coordinating the corrections
- Testing the corrections
- Scheduling the installations of the corrections into production;
- Update system and technical documentation when any relevant changes are made.
- Development & Enhancement of Custom Reports

**Preventive maintenance**:

- Based on the approved Service Management Procedures, the Managed Services Provider shall provide preventative maintenance covering:
- Acting on urgent patch releases from the vendor(s) as appropriate by following Customer agreed policies and procedures
- Root cause analysis
- Trend analysis
- Identification of repeating faults
- Call prevention activities
- Updates to system and technical documentation

**Patches and Upgrades**:

- Where feasible, the Applications Support function will assist in the implementation of Oracle patches and upgrades, in particular where the impact of such changes does not constitute creation of a new service.In particular the Support Services Provider will:
- Ensure Applications are kept patched in line with Customer approved Policy for the Application or in the absence of a Policy by following best practice guidance from the Oracle in agreement with Customer
- Ensure any patches applied are in agreement and proper approval from Customer
- Update system and technical documentation when any relevant changes are made.
- All changes will be made through the established Change Management process and only after the change has been approved by the CAB (Change Advisory Board)
- More significant patches and upgrades will require a formal Work Order and will be implemented by Service Development following the appropriate project methodology

**Required Skills**:
**Skill**
- Years
- Months

**Oracle Fusion**
- 7
- 0

**Oracle supply chain management**
- 7
- 0

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