Oracle Fusion Scm

1 week ago


Dubai, Dubai, United Arab Emirates ParamInfo Full time

12345-Oracle Fusion SCM:

Experience:

6-7
Posted:


30 Aug,2021
Location:

United Arab Emirates
We are looking resource with experience who have working in supply chain management and oracle fusion experience
:

Application Support Tasks:

  • Resolving / Debugging issues and system errors.
  • Modifying master data to resolve system issues.
  • Resolving data corruption related issues.
  • Coordinating with Oracle for SR raised.
  • Testing & validation of code fix provided by Oracle.
  • Providing guidance to users regarding best practices related to system.
  • Root cause analysis of recurring issues (Problem Management).

Technical Support for Oracle Fusion:

  • Debugging technical issues.
  • Maintenance of custom objects.
  • Participating in handover session conducted by Development team.
  • Monitoring Integration touch points with Oracle.
  • Provide Application Level 2 operational support in the Technical area, delivering technical solutions for incident resolution;
  • Analyze and present options for any further functional requirements requested by business users;
  • Actively participate in testing to validate if the implemented features meet requirements;
  • Create and update relevant technical design documents, and installation documents;
  • Resolving issues related to custom reports & interfaces.
  • Suggestions / Feedback on the health of code being supported.

Corrective Maintenance:

  • Diagnosis and development of a workaround and/or resolution plan for an incident.
  • Resolution of Incidents relating to the Applications as per procedures agreed by Customer.
  • Identification and notification to Customer regarding root cause and resolution of Problems relating to the Applications that require changes to including but not limited to:


Configuration
  • Application code
  • Operational aspects
  • Arranging for corrections to be made
  • Coordinating the corrections
  • Testing the corrections
  • Scheduling the installations of the corrections into production;
  • Update system and technical documentation when any relevant changes are made.
  • Development & Enhancement of Custom Reports

Preventive maintenance:

  • Based on the approved Service Management Procedures, the Managed Services Provider shall provide preventative maintenance covering:
  • Acting on urgent patch releases from the vendor(s) as appropriate by following Customer agreed policies and procedures
  • Root cause analysis
  • Trend analysis
  • Identification of repeating faults
  • Call prevention activities
  • Updates to system and technical documentation

Patches and Upgrades:

  • Where feasible, the Applications Support function will assist in the implementation of Oracle patches and upgrades, in particular where the impact of such changes does not constitute creation of a new service.

In particular the Support Services Provider will:

  • Ensure Applications are kept patched in line with Customer approved Policy for the Application or in the absence of a Policy by following best practice guidance from the Oracle in agreement with Customer
  • Ensure any patches applied are in agreement and proper approval from Customer
  • Update system and technical documentation when any relevant changes are made.
  • All changes will be made through the established Change Management process and only after the change has been approved by the CAB (Change Advisory Board)
  • More significant patches and upgrades will require a formal Work Order and will be implemented by Service Development following the appropriate project methodology

Required Skills:

Skill

  • Years
  • Months

Oracle Fusion
- - 0

Oracle supply chain management
- - 0

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