SOC Analyst
7 months ago
**Responsibilities:
- **
- Provide first-line technical support to end-users regarding network connectivity, security protocols, and related issues.
- Actively monitor and investigate security alerts to detect malicious activity at our clients during your shift in our 24x7x365.
- Follow documented procedures to properly triage and respond to identified activities, such as escalation or remediation actions.
- Communicate and collaborate with clients through the lifecycle of all escalated security investigations.
- Monitor, manage and maintain all network devices, performance, and quality across networks.
- Perform regular training to stay sharp on the latest technologies, methodologies, etc.
- Stay up to date on the latest vulnerabilities, threats, and attacks around the world.
- Document incidents from initial detection through final resolution or escalation
- Operate within direction to investigate and escalate incidents or alerts in accordance with protocols and contractual service level agreements (SLAs)
- **Work a day and night shift rotational schedule.**:
- Monitor security events received through alerts from SIEM or other network and security monitoring tools.
- Maintain assigned ticket queue.
- Following Standard Operating Procedures (SOPs) for remediating various technology issues.
**Qualifications:
- **
- 2-5 years of experience in an IT performance analysis or SOC Analyst role with a security focus.
- Bachelor’s degree in information technology or related field or equivalent Security monitoring experience with one or more SIEM technologies
- A strong understanding of fundamental IT security concepts, including firewalls, intrusion detection/prevention systems, and access control.
- **Experience with security incident and event management (SIEM) tools (e.g., Splunk, Sumo Logic, ELK Stack)**:
- Knowledge of common security frameworks and standards (e.g., NIST, ISO 27001, CIS Controls).
- **Familiarity with IT service desk ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk)**:
- Strong knowledge of IT including multiple operating systems and system administration skills (Windows, Apple, Linux)
- Proficiency in customer relationship management (CRM) and task management software
- Excellent communication skills, with the ability to convey technical information to non-technical users effectively.
**What we offer:
- **
- A competitive salary and package.
- Working in a disruptive and fast-growing industry where the possibilities are endless
- A diverse team and inclusive culture.
- Outstanding teammates who want to celebrate your success
- The opportunity to join the next big global fintech.
**Job Types**: Full-time, Permanent
Pay: AED4,000.00 - AED7,000.00 per month
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