Food Dispatcher-iranian
5 days ago
Receive and review orders from customers or kitchen staff.
- Ensure that all orders are complete, accurate, and meet the required specifications before dispatch.
- Schedule food deliveries or pickups based on customer requests and service timelines.
- Prioritize urgent orders or those with specific delivery windows.
- Monitor food packaging for quality and safety standards.
- Ensure food items are properly labeled, and any special instructions (e.g., allergies, dietary restrictions) are clearly communicated to delivery staff.
- Communicate effectively with kitchen staff, drivers, or couriers to ensure timely and accurate delivery of food.
- Update customers on the status of their orders when necessary.
- Oversee food delivery schedules to ensure that food reaches customers on time.
- Work closely with drivers or delivery teams to resolve any logístical issues or delays.
- Maintain accurate logs of dispatched orders, delivery routes, and any issues encountered.
- Process payment or billing details related to delivery orders when required.
- Address customer inquiries or complaints regarding food delivery, order accuracy, or delivery delays.
- Ensure customer satisfaction by ensuring all orders are fulfilled according to their expectations.
- Monitor inventory of packaging supplies and alert the relevant team members when reorders are needed.
- **Experience**:
Previous experience in food service, delivery, or dispatching is preferred.
Familiarity with food safety regulations is a plus.
- **Skills**:
- Strong organizational and multitasking abilities.
- Excellent communication skills, both written and verbal.
- Ability to handle high-pressure situations and ensure timely dispatch.
- Proficiency in using dispatch software or tracking systems.
- Basic knowledge of food safety standards and customer service best practices.
**Physical Requirements**:
- Ability to stand, walk, or sit for extended periods.
- Ability to lift moderate weights, such as food bags or containers.
**Work Environment**:
- Fast-paced, team-oriented environment.
- May require evening, weekend, or holiday shifts depending on business needs.
**Experience**:
- Dispatcher: 2 years (required)
**Language**:
- Farsi (required)
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