Reservation and Tour Operator
7 months ago
As a Reservation and Tour Operator specializing in Dubai, you will be responsible for managing reservations, quotations, and negotiations with hotels for both FIT (Free Independent Travelers) and group bookings. This role requires a deep understanding of the Dubai tourism industry, excellent communication skills, and the ability to negotiate effectively with hotel partners.
**Responsibilities**:
Quotations:
- Prepare and send detailed quotations for accommodation, transportation, and additional services, ensuring accuracy and competitiveness.
- Customize itineraries based on client preferences and requirements.
Hotel Negotiations:
- Establish and maintain strong relationships with hotels in Dubai.
- Negotiate rates, terms, and conditions with hotels to secure the best deals for clients.
- Collaborate with hotels to ensure a smooth reservation process and address any issues that may arise.
Client Communication:
- Communicate with clients to understand their needs, preferences, and special requests.
- Provide clear and detailed information about the proposed itineraries, inclusions, and exclusions.
- Address client queries and concerns in a timely and professional manner.
Dubai Expertise:
- Stay updated on the latest tourism trends, attractions, and events in Dubai.
- Provide clients with insider knowledge and recommendations to enhance their experience.
- Act as a resource for clients, offering insights into Dubai's culture, customs, and local tips.
Documentation:
- Ensure accurate and organized documentation of all reservations, contracts, and communications.
- Coordinate with other departments, such as finance and operations, to facilitate a seamless execution of bookings.
Problem Resolution:
- Act as a point of contact for any issues or challenges that may arise during the clients' stay.
- Work proactively to find solutions and ensure client satisfaction.
Qualifications:
- Experience: Minimum of 2 years of experience in a similar role, with a focus on Dubai tourism.
- Education: Bachelor’s degree in hospitality, tourism, or a related field.
- Communication: Excellent written and verbal communication skills in English; knowledge of additional languages is a plus.
- Negotiation Skills: Proven ability to negotiate effectively with hotels to secure favorable terms.
- Dubai Knowledge: In-depth knowledge of Dubai's tourism offerings, attractions, and hotel landscape.
- Organizational Skills: Strong organizational and multitasking abilities.
- Customer Service: A commitment to providing excellent customer service.
- Technology: Proficient in using reservation and communication tools.
**Salary**: AED3,500.00 - AED4,500.00 per month
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