Tele Caller Admission Counselor

6 months ago


Sharjah, United Arab Emirates luxury holidays FZE LLC Full time

**Job Title**: Telecaller cum Admission Counselor

**1. Telecalling**:

- Conduct outbound calls to potential students who have shown interest in the institution.
- Follow up on leads generated through various channels such as website inquiries, social media, advertisements, and referrals.
- Engage in cold calling to reach out to potential students who have not yet expressed interest.
- Provide information about courses, admission procedures, fees, scholarships, and other relevant details.
- Address queries and concerns of prospective students effectively.

**2. Admission Counseling**:

- Serve as a primary point of contact for prospective students and their families.
- Assess the needs, interests, and academic backgrounds of students to recommend suitable programs or courses.
- Conduct one-on-one counseling sessions either in person, over the phone, or via video conferencing.
- Advise students on career opportunities, industry trends, and the benefits of pursuing education at the institution.

**3. Relationship Management**:

- Build rapport and maintain positive relationships with prospective students, parents, and other stakeholders.
- Keep accurate records of interactions with students, including inquiries, follow-ups, and outcomes.
- Collaborate with other departments such as marketing, admissions, and academic affairs to ensure seamless communication and coordination.
- Participate in outreach activities such as educational fairs, workshops, and information sessions to promote the institution and its programs.

**4. Performance Metrics**:

- Meet or exceed targets for student enrollments and conversion rates.
- Maintain a high level of productivity and efficiency in making calls and handling inquiries.
- Continuously update knowledge about the institution's offerings, admission policies, and industry trends.
- Provide regular reports on telecalling activities, lead status, and conversion rates to the management.

**5. Professional Development**:

- Stay updated on best practices in telecalling, counseling techniques, and customer relationship management.
- Participate in training sessions and workshops to enhance skills related to communication, persuasion, and emotional intelligence.
- Seek feedback from supervisors and colleagues to improve performance and achieve personal development goals.

**Qualifications and Skills**:

- Bachelor's degree in a relevant field such as Education, Psychology, Communication, or Business Administration.
- Proven experience in telecalling, sales, customer service, or counseling roles, preferably in the education sector.
- Excellent communication skills, both verbal and written, with the ability to engage and persuade diverse audiences.
- Strong interpersonal skills and empathy to understand the needs and concerns of prospective students.
- Familiarity with CRM software, databases, and other tools for lead management and tracking.
- Ability to work independently, manage time effectively, and thrive in a fast-paced environment.
- High level of integrity, professionalism, and commitment to providing quality service to students.

**Job Types**: Full-time, Permanent

Pay: AED1,500.00 - AED3,000.00 per month


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