Customer Excellence Team Leader

3 months ago

Dubai, United Arab Emirates Alfa Laval Full time

Customer Excellence Team Leader (Marine Division)

Responsible for leading, contributing, managing and driving a team of customer specialists and customer supports (managing Complex, Service and standard orders) within a designated area of responsibility in accordance with the assigned targets.

Responsible for developing and securing a high performing customer support team in line with the Alfa Laval culture. This is a regular full-time employment, reporting to Customer Excellence Leader.

About the Company:
We define our purpose as accelerating success for our customers, people and planet. As we are dedicated to outstanding customer service, an inspiring and embracing workplace, and with sustainability in our genetic code.

Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. With these as its base, Alfa Laval aims to help enhance the productivity and competitiveness of its customers in various industries throughout the world. We define their challenges and deliver sustainable products and solutions that meet their requirements - mainly in energy, the environment, food and the marine industry

The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do.

Please feel free to peruse our website

The position / About the Job:

- Building a Customer Centric Culture and enhancing team collaboration.
- Elaborate the annual plan with the high priorities for the team based on Local Sales Strategy and Targets.
- Monitor and follow up of the back log and invoicing.
- Coordinate the order logistics with the Alfa Laval factories and distribution centers according to the customer contract requirements.
- Analyzes customer satisfaction and improves order fulfillment processes.
- Coordinate with sales, service operation and finance department for relevant WIP (work in progress) and backlog follow up.
- Lead the team by giving the direction and ensuring that they are performing according with the plan.
- Develop, motivate and coach direct reports to secure the development of relevant competencies and customer communication.
- Contribute to process optimization, streamlining order fulfillment processes, through identifying bottlenecks and inefficiencies in the order fulfillment process to improve lead time accuracy.
- Contribute to adoption of new technologies, automation (e.g. RPA) and best practices to improve customer support efficiency

Skills required
- Leadership
- Communication
- Customer relationship
- Logistic knowledge
- Agility and time management
- Analytical and digital mindset
- Process understanding & problem solving.

Who you are?

You’re innovative and solutions oriented. You’re driven and practical, able to execute in the most efficient way possible. You also share our curious mindset and want to know how you can be better and do better, day after day.

Just as important are the people, team, and communication skills essential to delivering projects in an agile way that meet quality, time, and targets.

If you’re also adaptable and flexible, eager to learn even more and have a curiosity that drives innovation, this is where you’ll find a world of career-building opportunity.

Workplace

Primary Location - Pune - ICC

Alternative location - UAE

What you can be?
- Education:
While a specific degree isn't always mandatory, certain educational backgrounds can provide valuable skills and knowledge for this role.
- BS Engineering
- BS of Business Administration (BBA)
- BS Logistic & Supply Chain Management
- MBA with focus of operations management or supply chain management
- Experience
- Minimum 5 yrs of experience in relevant field, evidencing strong interpersonal skills, problem-solving abilities, and the ability to manage and motivate a team.

Why should you apply?
- We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
- Exciting place to build a global network with different nationalities to mingle and to learn.
- Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.
- 140 years old Swedish multinational company with stable growth and expansion
- Sustainability and contributing back to the people and planet are motives behind everything we do.

We always look for both experience and potential, so if you think you have what it takes to join us and are curious to find out more, apply

  • Team Leader

    6 months ago

    Dubai, United Arab Emirates Team Authentic Commercial Brokers LLC Full time

    **Hiring Team Leader** We are looking for a high-performing Team Leader for CREDIT CARDS to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans. Ability to hire, manage and train competitive sales team to...

  • Team Leader

    3 months ago

    Dubai, United Arab Emirates Team Authentic Commercial Brokers LLC Full time

    **Hiring Team Leader** We are looking for a high-performing Team Leader for CREDIT CARDS to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans. Ability to hire, manage and train competitive sales team to...

  • Customer Excellence Team Leader

    3 months ago

    Dubai, United Arab Emirates Alfa Laval Full time

    Customer Excellence Team Leader (Food & Water) Responsible for leading, contributing, managing and driving a team of customer specialists and customer supports (managing Project, Complex, Service and standard orders) within a designated area of responsibility in accordance with the assigned targets. Responsible for developing and securing a high performing...

  • Customer Service Team Leader

    3 months ago

    Dubai, United Arab Emirates Apex General trading Co Full time

    Job Description: Customer Service Team Leader Location: Fujairah **Salary**: 3,500 AED + 1,000 AED KPI + Accommodation **Overview**: We are seeking a dedicated and experienced Customer Service Team Leader to manage a virtual team of 10-15 members. This role involves day-to-day management of the team to ensure high-quality customer service and operational...

  • Customer Service Team Leader

    3 months ago

    Dubai, United Arab Emirates Interactive digits Marketing Management Full time

    **Job description** **We are looking for Team Leader who is able to manage the calling team.** A Team Leader, who is often known as a supervisor or a team manager, is responsible for managing a team of Advisors. This team would typically consist of 8-12 Advisors, helping them to meet targets while reviewing performance and coaching them...

  • Team Leader

    7 months ago

    Dubai, United Arab Emirates Hadero Coffee Shop LLC Full time

    **Job description** Looking for a Team Leader, with 2-3 years of experience being a Barista and a Team Leader. Has expertise in Coffee and Customer Service. Can manage a small Cafe Shop. Excellent in Computer Skills. With Strong Personality. Can join immediately.

  • Customer Service Team Leader

    6 months ago

    Dubai, United Arab Emirates TASLLEEHCOM BUILDING MAINTENANCE LLC Full time

    **Job Brief** The Customer Service Team Leader will be responsible for overseeing the day-to-day operations of our Helpdesk Team. This individual will manage workflow, provide guidance and support to coordinators, and ensure that customer inquiries and orders are handled promptly and professionally. **Roles & Responsibilities** - Develop and implement...

  • Team Leader

    6 months ago

    Dubai, United Arab Emirates Souq Al Madina Spare Trading LLC Full time

    We are looking for a result-driven team leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team...

  • Team Leader

    4 weeks ago

    Dubai, United Arab Emirates Mabeaat - Hadaf Al Khaleej Commercial Services Full time

    Hiring a Team Leader/ Assistant Team Leader Company Description Mabeaat - Hadaf Al Khaleej Commercial Services L.L.C is a leading direct sales agency based in Dubai, specializing in the banking and telecommunications sectors. With satellite branch offices in Abu Dhabi, Sharjah, and Fujairah, we conduct sales operations throughout the U.A.E. Our team is...

  • Team Leader

    6 months ago

    Dubai, United Arab Emirates Al Azber Business Solutions Full time

    We are looking for a result-driven team leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team...

  • Team Leader

    7 months ago

    Dubai, United Arab Emirates Afag Global Full time

    We are looking for a result-driven team leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team...

  • Customer Service Team Leader

    2 months ago

    Dubai, United Arab Emirates EGMA Optical Supplies FZCO Full time

    Oversee daily operations of the customer support team. - Ensure high levels of customer satisfaction through excellent service. - Develop and implement support strategies and processes. - Train, mentor, and provide feedback to team members. - Monitor performance metrics and identify areas for improvement. - Collaborate with other departments to resolve...

  • Sales & Customer Service Team Leader

    6 months ago

    Dubai, United Arab Emirates Jasper Middle East Full time

    One of the reputed retail store in UAE is looking for **Sales & Customer Service Team Leader **for their telecom division. - Minimum 3-5 years of work experience in any reputed Telecom or Consumer Electronics retail store as a Team Leader. - Excellent communication skills & presentable skills. - Must have leadership & problem solving capabilities. - Can join...

  • Customer Service Team Leader

    6 months ago

    Dubai, United Arab Emirates Bridgestone Full time

    **Customer Service Team Leader**: **POSITION SNAPSHOT**: - JobReq ID: 52525- Type of work: On site- Type of contract: Open-ended/permanent- Full/Part Time: Full time- Location: Dubai, AE: **Our Company**: Tokyo-based Bridgestone Corporation is the world’s largest manufacturer of tires and other rubber products. We employ over 140,000 people around the...

  • Team Leader

    7 months ago

    Dubai, United Arab Emirates Hadero Coffee Shop LLC Full time

    **Job description** Looking for a Team Leader, with 2-3 years of experience handling F&B Operations. Has expertise in Coffee and Customer Service. Can manage a small Coffee Shop. Excellent in Computer Skills. With Strong Personality. Can join immediately.

  • Team Leader

    6 months ago

    Dubai, United Arab Emirates Hadero Coffee Shop LLC Full time

    **Job description** Looking for a Team Leader, with 2-3 years of experience being a Barista and a Team Leader. Has expertise in Coffee and Customer Service. Can manage a small Cafe Shop. Can join immediately.

  • Team Leader

    6 months ago

    Dubai, United Arab Emirates centennial trading dmcc Full time

    **Job Title: Team Leader - Credit Card Tele Sales** **Department**: Sales **Reports To**: Sales Manager **Key Responsibilities**: - **Team Management**: - Supervise and lead a team of tele sales executives to achieve individual and team sales targets. - Conduct regular team meetings to review performance, provide feedback, and set objectives. - Foster a...

  • Team Leader

    3 months ago

    Dubai, United Arab Emirates H2o Financing Brokers LLC Full time

    Hiring Alert, Direct hiring in H2O Financing Exciting Opportunity: Team Leader-Credit Card Division! Are you passionate about leading teams and driving innovative solutions in the credit card industry? We're thrilled to announce an opening for a Team Leader in our dynamic Credit Card Division! Accountabilities and Key Roles: - Implementing sales plan for...

  • Team Leader

    6 months ago

    Dubai, United Arab Emirates Isaac Financial Broker Co. L.L.C. Full time

    **OPEN WALK IN INTERVIEW** **Company Name**: Isaac Financial Brokerage Co LLC. **Interview Day**: 08th to 13th April. **Interview Time**: 10:00 am - 1:00 pm & 2:00 pm - 4:00 pm. **Nearest Metro Station**: Business Bay, Exit No 1. **Office Address**: Office 811, Prism Tower, Business Bay, Dubai. **Position**:Team Leader. **Salary**: Fixed +...

  • Team Leader

    2 months ago

    Dubai, United Arab Emirates FinRidge Commercial Brokers Full time

    **We are Finridge commercial brokers LLC seeking experienced and dynamic Team Leader for credit cards to join our team.** **Responsibilities**: - Identify and develop new business opportunities. - Manage a sales team and provide leadership, training and coaching. - Ensure members of the sales team have the necessary resources to perform properly. - Conduct...