Team Leader

2 weeks ago


Dubai, United Arab Emirates centennial trading dmcc Full time

**Job Title: Team Leader - Credit Card Tele Sales**

**Department**: Sales

**Reports To**: Sales Manager

**Key Responsibilities**:

- **Team Management**:

- Supervise and lead a team of tele sales executives to achieve individual and team sales targets.
- Conduct regular team meetings to review performance, provide feedback, and set objectives.
- Foster a positive and competitive team environment to motivate team members.
- **Sales Strategy and Execution**:

- Develop and implement effective sales strategies to maximize credit card sales.
- Monitor and analyze sales performance, identifying areas for improvement and implementing corrective actions.
- Collaborate with the Sales Manager to align team goals with company objectives.
- **Training and Development**:

- Provide ongoing training and coaching to team members to enhance their sales skills and product knowledge.
- Conduct regular performance evaluations and develop individualized development plans.
- Stay updated on industry trends and best practices to ensure the team is equipped with the latest sales techniques.
- **Customer Relationship Management**:

- Ensure a high level of customer satisfaction by addressing customer inquiries and resolving issues promptly.
- Oversee the maintenance of accurate and up-to-date customer records and sales activities in the CRM system.
- **Reporting and Analysis**:

- Prepare and present regular sales reports to the Sales Manager, highlighting achievements, challenges, and recommendations.
- Analyze sales data to identify trends, opportunities, and areas for improvement.

**Qualifications**:

- **Education**: Bachelor's degree in Business Administration, Marketing, or a related field.
- **Experience**: Minimum of 3-5 years of experience in tele sales, with at least 2 years in a supervisory or team leader role. Experience in the financial services sector, particularly in credit card sales, is highly desirable.
- **Skills**:

- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Proven track record of achieving sales targets and driving team performance.
- Proficiency in CRM software and Microsoft Office Suite.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced, target-driven environment.

Pay: AED6,000.00 - AED11,500.00 per month


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