Aps Principal Consultant

2 days ago


Dubai, United Arab Emirates Avaya Full time

**About Avaya**:
**Responsibilities**:
Technical Design Authority (TDA)
- The TDA Consultant will be responsible for providing technical consultancy to Qatar Airways for all the Avaya, Verint, third party (Google/Nuance/PCI Payment platform) solutions deployed as part of global Contact Centre Service.
- He will ultimately be responsible to the Programme Manager/CSE on project /in life matters. The TDA will also have to interface with the Avaya / Vodafone Qatar Contract team and Qatar Airways Business team.
- In projects, the TDA will provide high level designs and engineering support where required.
- Pre-Sales responsibility for upselling new solutions through the life of the contract.
- The TDA will be primary technical contact for the customer.
- Lead and provide technical design ownership and governance for the Avaya / Verint Solution.
- Provide technical design leadership and governance for all Avaya / Verint Solution components.
- Maintain and update Avaya documentation for the Avaya / Verint Solution
- Provide single point of contact for the client for Avaya in relation to design issues related to the Avaya / Verint Solution.
- Provide new solutions to the client as dictated by business initiatives and technology advances within the Avaya / Verint Solution stack.
- Maintain LLD and Change Control reviews.

**Essential Experience and key competencies**:

- Broad understanding of the solutions business with 10+ years’ of relevant experience in the ICT industry / Solution Architect role
- Avaya Certified Engineer
- Verint Certified Engineer
- Demonstrated expertise in complex solution design, implementation and support, particularly in VOIP networks. This includes expertise in Avaya Omni Channels products / Solutions
- Specific experience in Avaya Oceana CX platform, Verint WFO (including Voice of the customer analytics), Google Dialogue flow, Nuance and other market leading contact centres technologies.
- Ability to interact with all levels of staff in Client, Supplier/Distributor and Avaya / Vodafone Qatar internal environment across geography and culture
- Excellent documentation skills and expertise on productivity tools like, MS PowerPoint, MS Visio, MS word, MS Excel etc
- Knowledge of competitor solutions, ICT environment, strategic partners for solutions, industry and business trends in order to be able to build solutions is an advantage

**Experience**:
7 - 10 Years of Experience

**Education**:
Bachelor degree or equivalent experience

**Preferred Certifications**:
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