CRM Promotions Executive

2 months ago

UAE, United Arab Emirates Alshaya Full time

**CRM Promotions Executive - Digital & Marketing - UAE**:
Job Number:

- 575965

Work type:

- Permanent - Full Time

**Location**:

- UAE

Categories:

- Mid-Senior Level

**JOB PURPOSE**

The CRM Promotions Officer works within and supports the CRM Promotions team and all CRM promotions activity within the Performance Marketing & Online team to positively impact the eCommerce business (Omni Channel) and customer experience.

Working with the CRM Promotions Manager and team, this role has responsibility for the for the management of all CRM/Loyalty promotions, including the delivery of campaigns as part of trading, the development of strategy and use of CRM database segmentation/orchestration using different tools like Exponea (Bloomreach), Adjust, GCP etc.

**This role**:

- Works within the CRM Promotions team, reporting to the CRM Promotions Manager, inside the CRM team.
- Is jointly responsible for the management, development and performance of CRM Promotions and CRM channels within eCommerce.
- Focus on optimizing customer lifecycle strategy to increase the Customer Engagement and the CTLV
- Is responsible for the management of marketing budgets (franchise costs) via the use of SMS and other costs to help deliver overall brand and business ROI targets.
- Works seamlessly with the CRM Promotions team and CRM Automations team for the delivery of the overall CRM strategy.
- Works seamlessly with the Performance team, Digital Marketing team and brand teams to deliver the business plans.
- Works closely with the central Data team to continuously improve our visibility and use of omni-channel customer data across the business.
- Works closely with the Brand Planning & Strategy team and brand teams to deliver a full-funnel and omni-channel customer experience and grow the business.

**KEY RESPONSIBILITES**

**Trading**
- Support the management and development of CRM promotions as a marketing channel to support and achieve Overall Business Plan.
- Set the CRM promotions strategy and work closely with Senior Performance Managers, and other Brand stakeholders to align with and deliver the strategy and trading plan for all Brands.

**Campaigning**
- Plan and deliver the CRM Omni-Channel campaign calendar in conjunction with brand teams and all other stakeholders.
- Lead on quality control and performance for all campaign creation and execution, supporting Brands to improve their use of CRM tools and customer data.
- Work with brands to create relevant, personalised, and engaging customer experiences within CRM and across the whole customer journey to support the customer contact strategy, brand equity and commercial performance.
- Be a customer champion and ensure that the right messages are delivered to the right customers at the right time.
- Monitor CRM/loyalty campaign KPIs to identify and act on opportunity to improve performance and to meet and exceed targets.
- Give recommendations for the constant improve of CRM promotional campaign content, targeting and delivery to improve the customer experience and increase campaign performance.
- Support the management and development of Exponea (Bloomreach) as the Alshaya Campaign Management Tool and Customer Data Platform partner.
- Continuously review all costs, campaign delivery to improve channel and performance and overall eCommerce ROI.

**Growth**
- Drive continuous customer growth for eCommerce using CRM for acquisition, retention, and customer lifetime value.
- Support the development, communication and roll-out of the Omni-Channel CRM/Loyalty strategy to unlock the full potential of Lifecycle Strategy across a combined ‘bricks and clicks’ single customer view.
- Support the development of new CRM channels such as WhatsApp, to diversify opportunities for engaging with customers and deploying the CRM /Loyalty strategy.
- Adopt a performance focus and test & learn culture across the team to test, analyse, and iterate on new ideas and opportunities to drive continuous improvement across all KPIs including but not limited to reach, open rate, click through rate, conversion, AOV, app install, order frequency, customer lifetime value.
- Develop and make full use of our relationship with Exponea (Bloomreach) and other external teams, to help us develop our CRM/Loyalty strategy and delivery.

**Data & Reporting**
- Provide an advanced, comprehensive reporting function across all channels, devices, and customer segments to drive performance improvements within the team and to increase performance transparency outside of the team.
- Put in place clear KPIs and success measures for all existing and new CRM/Loyalty initiatives to effectively track, identify, measure, and roll out all opportunities and efficiencies.
- Produce detailed tactical analysis on an ‘as and when required’ basis.
- Surface and communicate innovative insights and actionable outputs on a regular basis.
- Ensure that all in-house analytical packages are correctly configured to provide robu

  • CRM Executive

    3 weeks ago

    UAE, United Arab Emirates TASC Outsourcing Full time

    -الإمارات العربية المتحدة Feb 16, 2024 AED 14000 - AED 15000 Contract Full time Our client is a leading **Retail** company. They are now looking for an **CRM Executive** to join them. **Roles & Responsibilities**: - Proficient in working with customer data and segmentation models. - Familiarity with popular tracking and analytics...

  • CRM Manager

    3 weeks ago

    UAE, United Arab Emirates Dior Full time

    CDI PLEIN TEMPS EMIRATS ARABES UNIS DUBAI RETAIL/MAGASIN MINIMUM 5 ANS DATE DE PUBLICATION - 13-MARS-2024 REFERENCE - CDC10211 POSITION **Job purpose**: **Tasks and responsibilities**: CLIENT PROGRAMS - Oversee all boutique level clienteling programs and execute strategies outlined by Central CRM including client growth strategies, capture retention...

  • CRM Manager

    3 weeks ago

    UAE, United Arab Emirates Dior Full time

    CDI PLEIN TEMPS EMIRATS ARABES UNIS ABU DHABI RETAIL/MAGASIN MINIMUM 5 ANS DATE DE PUBLICATION - 13-MARS-2024 REFERENCE - CDC10210 POSITION **Job purpose**: **Tasks and responsibilities**: CLIENT PROGRAMS - Oversee all boutique level clienteling programs and execute strategies outlined by Central CRM including client growth strategies, capture...

  • CRM Manager

    2 weeks ago

    UAE, United Arab Emirates Dior Full time

    CDI PLEIN TEMPS EMIRATS ARABES UNIS ABU DHABI RETAIL/MAGASIN MINIMUM 5 ANS DATE DE PUBLICATION - 19-AVR.2024 REFERENCE - CDC10387 POSITION **Job purpose**: **Tasks and responsibilities**: CLIENT PROGRAMS - Oversee all boutique level clienteling programs and execute strategies outlined by Central CRM including client growth strategies, capture...

  • Service Sales Executive

    2 weeks ago

    UAE, United Arab Emirates Edge Executive Management Consultancy Full time

    Permanent- Posted 3 months agoSSE will be responsible for the sales of services and marketing to countries under the The SSE maintain sand develops the Middle East market - in terms of sales and service agreements and expansion of contracts to existing clients. The SSE shall ensure that the sales department works cross functionally with executives and...

  • Guest Experiences

    4 weeks ago

    UAE, United Arab Emirates Hilton Full time

    DoubleTree by Hilton Resort & Spa Marjan Island is looking for a Guest Experiences & Promotions Executive to join the team! With 723 rooms, 14 food and beverage outlets, 7 Pools and a private beach, this award-winning property offers elevated comfort and food inspired by from around the world. **Why Work for Hilton?** Hilton is one of the largest and...

  • CRM Data Analyst Intern

    1 week ago

    UAE, United Arab Emirates Talent Pal Full time

    CRM Data Analyst intern (internship starts in January) Reporting to the Client Engagement & Digital executive, the intern will be responsible of: CRM & Clienteling She/he will support the Client Engagement & Digital Executive and the 3 businesses counterpart on the implementation of the clienteling actions - Support the adoption of retail clienteling tools...

  • CRM Developer Contract New

    3 weeks ago

    UAE, United Arab Emirates Marc Ellis Consulting Full time

    About the role: Microsoft Power Apps consultant is primarily responsible to comprehend the needs of whole organization to architect and device solutions through Microsoft Power Apps Platform Key Responsibilities: - Understand and comprehend the organization and senior stakeholders needs to envision solutions. - Design and implement business technology...

  • Brand Engagement Marketing Executive

    3 weeks ago

    UAE, United Arab Emirates Alshaya Full time

    **Brand Engagement Marketing Executive - Digital & Marketing - UAE**: Job Number: - 577045 Work type: - Permanent - Full Time **Location**: - UAE Categories: - Mid-Senior Level **Role Profile** - Commercially driven and lead engagement with brands in securing offers and rewards that drives key KPI’s - Showcase and help brands understand the value...

  • Alliance Manager

    2 weeks ago

    UAE, United Arab Emirates Edge Executive Management Consultancy Full time

    Permanent- Posted 3 months ago- Drive pipeline and revenue through Xebia’s partnership with Google - Leverage Google’s executive relationships with key customers and compelling joint value propositions in order to open doors for new sales opportunity - Grow presence within other areas of Google such as workpace, Ads, Chrome, Education, Maps, Infra, Apps,...

  • Sales & Customer Service Executive

    7 days ago

    UAE, United Arab Emirates Fitness First UAE Full time

    Answer inbound calls promptly and professionally, addressing customer inquiries, concerns, and requests with accuracy and empathy. Make outbound calls to follow up on customer inquiries, resolve issues, or provide additional information as needed. Provide accurate and timely information to customers regarding products, services, and promotions. Document...

  • Presales Consultant

    2 weeks ago

    UAE, United Arab Emirates Edge Executive Management Consultancy Full time

    Permanent- Posted 2 months agoLooking for a technically savvy Pre-Sales Consultant (Salesforce) with 5 to 10 years of overall CRM PreSales experience out of which 3+ years in Salesforce CRM platform. The consultant is expected to be the one who spent his/her initial years working as a developer/tester and switched career into BA/Pre-Sales. The Pre-sales...

  • Sales Executive

    2 months ago

    UAE, United Arab Emirates Talent Pal Full time

    Summary The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the...

  • Account Executive

    2 weeks ago

    UAE, United Arab Emirates TASC Outsourcing Full time

    -الإمارات العربية المتحدة Mar 25, 2024 AED 6500 - AED 7000 Contract Full time Our client is a leading Retail Organisation. They are now looking for an Account Executive to join them. **Responsibilities**: - Constantly monitor and maintain the book of accounts (G/L, sub ledger) accurately so as to reflect true and fair view of the...

  • Marketing Executive

    3 weeks ago

    UAE, United Arab Emirates Majid Al Futtaim Full time

    Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...

  • Fuel Support Executive

    2 months ago

    UAE, United Arab Emirates Aviation Services Management (ASM) Full time

    ASM is looking to hire Fuel Support Executive, based in Dubai, UAE. The primary function of this position is to provide ASM clients with safe and timely fuel dispatch procedures allowing flight release for all required flight operations in compliance with any Federal and National Authority and regulatory requirements. The requirements listed below are...

  • Fuel Support Executive

    2 days ago

    UAE, United Arab Emirates Aviation Services Management (ASM) Full time

    ASM is looking to hire Fuel Support Executive, based in Dubai, UAE. The primary function of this position is to provide ASM clients with safe and timely fuel dispatch procedures allowing flight release for all required flight operations in compliance with any Federal and National Authority and regulatory requirements. The requirements listed below are...

  • Customer Relation Executive

    2 weeks ago

    UAE, United Arab Emirates Malabar Group Full time

    Job Code INTLMGD1072 Designation Customer Relation Executive Business Vertical INTL_Malabar Gold & Diamonds Job Summary Greet and welcome customers to the jewellery store in a friendly and professional manner. Assist customers in their jewellery selection by providing product information, explaining features and benefits, and suggesting suitable...

  • Customer Relation Executive

    1 week ago

    UAE, United Arab Emirates Malabar Group Full time

    Job Code INTLMGD1078 Designation Customer Relation Executive Business Vertical INTL_Malabar Gold & Diamonds Job Summary Greet and welcome customers to the jewellery store in a friendly and professional manner. Assist customers in their jewellery selection by providing product information, explaining features and benefits, and suggesting suitable...

  • Business Development Executive

    2 months ago

    UAE, United Arab Emirates Assiduus Global Full time

    We are seeking a highly motivated and detail-oriented Business Development Executive to join our fast-growing e-commerce startup. As a Business Development Executive, you will play a crucial role in supporting our sales teamand ensuring smooth sales operations. Your primary responsibility will be to provide excellent administrative support,coordinate sales...