Spa/gym Female Manager Position with English
7 months ago
Sweat & Go is looking for a professional General Manager to assist in managing all functions of our wellness center from improving customer satisfaction and achieving sales targets to branch daily operations and implementing new business strategies. We are looking for a skilled and ambitious leader who knows what it takes to guide a team to success.
DUTIES AND RESPONSIBILITIES
Business Performance:
- Lead & manage the overall Club business and team to deliver specific KPIs & budgets
- Enforcing all applicable policies and procedures Determining and improving weak areas of the club. Driving and growing club sales using sales skills and training.
- Track club and employee statistics and reports (weekly, monthly, annually).
- Running and evaluating all reports and statistics and communicating variances with Regional Manager.
People Management:
- Take overall responsibility for attracting, recruiting, developing, retaining and engaging the right people at the club level to deliver business results.
- Recruit, hire, train and develop a high-performing staff consisting of Member Service Representatives, and Cleaners.
- Continued training of staff in all sales areas including info calls, touring and rate presentations.
- Provide leadership within a team to set and achieve club goals.
Schedule staff and ensure all shifts are covered.
Financial:
Club budget and company’s objectives and KPIs
Operations Management:
- Manage the day-to-day operations of the Club ensuring the Club delivers operating excellence
- Managing all day-to-day operations.
- Involved in all front desk-related activities including:
- Supervise and Ensure prompt opening/closing of the gym.
- Oversee cleanliness and maintenance of the facility
- Ensuring the club is more than ready for monthly club inspections and unannounced corporate visits
- Ensure the safety of employees, members and club property.
- Determine and communicate equipment repair in Fitness maintenance team promptly.
- Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
Member Service:
- Ensure the delivery of excellent member service.
- Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
Sales & Business Development:
- Develop the business actively by building strong relationships with members and building a new lead generation plan and identifying new business opportunities
- Provide strong leadership that role models company values demonstrate cultural awareness and maintain high personal visibility within the Club
Minimum Requirements /Qualifications:
- Wellness, fitness, beauty, or medical background
- Previous experience in retail and strong sales capabilities
- Excellent interpersonal skills and communication in English and Arabic
- Customer focused and strong analytical skills
- Ability to multitask and effectively manage a team
- Ability to adapt to a constantly evolving industry
- Excellent computer skills and experience with CRM, POS, management systems
- References & recommendations are required
**Salary**: AED6,000.00 - AED7,000.00 per month
**Experience**:
- Managerial: 5 years (required)
**Language**:
- Arabic (required)
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