Technical Supervisor

6 months ago


Dubai, United Arab Emirates AWS DISTRIBUTION Full time

**Job Purpose**: To lead and support the team on all technical operational and product related issues to enhance repair quality and productivity.

**KEY ACCOUNTABILITIES**:

- To implement & maintain an effective control and tracking system to minimise the repeat/bounce back percentage
- To implement & maintain an effective control mechanism to reduce the RWR[Returned without Repair] rate to the minimum as per targets.
- To conduct technical forums and workshops for information sharing and feedbacks.
- To ensure high productivity and quality of repair by conducting trainings and evaluations
- To provide feedback to Supplier & Service Manager on technical and support related issues.
- To ensure trainings for the newly recruited technical staff to test their competency level and help them work on their areas of improvement.
- To carrying out technical audits to ensure that all technicians are adhering to standards
- To monitor & analyse SWAP/GRV ratio to formulate plans & implement controls over same
- To carrying out root cause analysis on technical repair issues and sharing with team and product supplier to improve products
- To properly maintain and track the Spares, Tools and Equipment’s to optimize maximum utilization of the same with minimum stock discrepancy, forecasting spare parts supply and coordinating with purchase department.

**Responsibilities**:

- Attend departmental meetings and come up with suggestions for improvement
- Adhere to confidentiality - NDA (Non-disclosure agreement).
- Follow and adhere to QMS (Quality Management Systems) and to address Environmental & Health Guidelines.
- Create a congenial working environment within the organization
- Review and Follow SOPs (standard operating procedures)
- Perform additional tasks to superiors from time to time.

**QUALIFICATIONS, EXPERIENCE, & SKILLS**:

- Graduate/ Diploma in Electrical & Electronics field
- 5 yrs. experience in an Electronics/Home & Kitchen appliances [MDA/SDA] as a Team Leader
- Good analytical, problem solving and troubleshooting skills
- Good communication skills and computer knowledge.
- Good presentation skills.

**We Offer**:
Attractive Salary + Company Accommodation + Medical Insurance

**Experience**:

- Electronics Home Appliances: 5 years (preferred)


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