Technical Supervisor

1 week ago


Dubai, United Arab Emirates Axiom Telecom Full time

Posted On
- 04 Dec 2024
- End Date
- 19 Dec 2024
- Required Experience
- 5 - 10 Years
Basic SectionNo. Of Openings

1

Band

Supervisor

Grade

GRADE-12

Designation

TECHNICAL SUPERVISOR

Campus/Non Campus

Non Campus

Employment Type

Permanent

Employee Category

AXIOM STAFF
- OrganisationalGroup Company (Code)

Axiom Telecom LLC

Legal Entity (Code)

101-AXIOM UAE

Channel (Code)

150-SERVICES

Department

PHONE CARE

Sub Department

PHONE CARE

Financial Location (Code)

104134-Service City Admin

Brand (Code)

99999999-NON SPECIFIC

Country

UAE

Zone

DUBAI

Region

DUBAI

City

DUBAI

Office Location/Place Of Work

DUBAI
- SkillsSkill

Minimum Qualification

OTHERS

Working Language

No data available
- Job Description1. JOB DETAILS:
**Position Title**:
**Technical Supervisor**

**Reports to**:
**Branch Manager/Operations Supervisor**

**Department**:
**Technical**

**Division**:
**Phonecare**

**Job Code**:
Prepared / Revised on:
**12.04.06 / 14.11.10**

**2. JOB PURPOSE**:_One sentence describing the overall objective of the job and, essentially, why the job exists_

To lead and support the technical team on all operational and technical workflow and repair optimisation to enhance quality, productivity and cycle time.

**3. JOB DIMENSIONS**:_Financial data_

**Financial Data & Number of Staff Supervised**:
**Operating Budget / Revenues**

**Direct Reports**:
**Total**:
**4. KEY ACCOUNTABILITIES**:_maximum 12/14 accountability statements in the form of verb/noun/result area_

**Description**

**Performance Indicators**
- To ensure repair load to the technicians are balanced in line with the input, provide the technical support on complicated issues and monitor the repair work flow so as to achieve daily target as per the production schedule
- Daily Input, Output & Repair Backlog reports.
- To ensure that the KPI’s are understood and met on a timely manner
- Weekly KPI Tracker
- Ensure that the Manufactures repair instructions & internal information are communicated and effectively understood by the team members.
- KPI reports.
- To improve the overall team productivity and its efficiency, encouraging and motivating the staff using man managing tools and techniques ensure the work flow & customer demand are met.
- Daily Input, Output & Repair Backlog reports.
- To guide the team members and have a control in terms of quality of repairs so as to reduce the internal & external repeats.
- Repeat Failure Analysis & QC failure analysis
- To create and streamline the process to ensure that the daily production plan is complied with.
- Repair Backlog report
- To conduct GAP analysis on Technical Performance Indicators and carry out Root Cause Analysis & Corrective Measures.
- Weekly KPI Reports
- To analyse the training needs of Technical staff and schedule a training plan to maintain professional growth.
- Training evaluation scores
- To conduct technical forums and provide feedback to management on critical quality areas to avoid further deterioration.
- Feedback
- To maintain the equipments and tool’s maintenance & calibration as per the schedule.
- Audit reports

**5. jOB cONTEXT**:_a _general commentary of any aspects of the job that do not fit logically in the other sections e.g. current projects_

Adhere to confidentiality - NDA (Non disclosure agreement).

Follow and adhere to QMS (Quality Management Systems) and to address Environmental & Health Guidelines.

Carry out the responsibilities of Operations Supervisor in his/her absence.

**6. COMMUNICATIONS & WORKING RELATIONSHIPS**:_ _Define what is communicated to whom and why_

**Internal**:

- Operation Supervisor, Technical Supervisor, Care & Logistics Dept., Inventory Dept., Claims & MIS & End customers

**External**:

- None

**7. FRAMEWORKS, BOUNDARIES, & DECISION MAKING AUTHORITY**:_Define the nature of policy/procedure/instruction constraints and the nature of reporting relationships with the boss as well as any relevant financial sign-off authorities_
- Reports to Operation Supervisor /Branch Manager
- Supervises the work of technicians

**8. QUALIFICATIONS, EXPERIENCE, & SKILLS**:_Only define the skills, knowledge and experience specific to the job in question - generic skills will be completed later_
- Degree/Diploma in Electronics / Telecommunication Engineering.
- Min 4 years experience as a Mobile phone technician including 1 year in a supervisory role
- Good Communication skills and fluency in English-oral & written

**9. COMPETENCIES**:_ Leave this blank - to be completed later once the competency dictionary has been completed and agreed_

**10. Approvals**:
**Line Manager ( Dept. Manager / Function Head )**:
Shrikumar Menon

14.11.10

Signature

Date

**GM / Human Resources**:
Signature

Date


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