Student Counsellor

5 months ago

Dubai, United Arab Emirates Ultimate HR Solutions Full time

Job Title - Academics/Student counsellor.

Industry - Education Industry

Gender - Female

Salary - AED 4,000 - AED 5,000

Location - Dubai

To ensure the students have a seamless academic experience around delivery of their programs from admission to exit. To ensure high student satisfaction and ensure student re-registrations & completions across semesters.

KEY RESPONSIBILITIES

To be the first level - point of university contact for the student.

To act as an interface between the Student and the University departments.

To track and communicate students, their academic progress, submission requirement and its status, in accordance with the University session calendar.

To nurture students in completing their academic requirements in a timely manner.

To achieve high student satisfaction by providing a personalized - precise and elaborate reply based on the student query., increase in Active learners, high outbound call connects, reduction in repeat queries/ complaints and meeting quality measures, accuracy & timelines in addressing the student queries

To create and follow processes and recommend process improvements

To identify, escalate priority issues, coordinate with various teams to get the responses, and ensure that the response is provided to the student within the TAT.

To achieve high re-registration of students to next semester and high program completion rate.

To provide a precise and concise information through effective communication technique

To adapt and handle changing situations and environments efficiently

To use effective data points and interpersonal skills to resolve conflict situations

PROFILE REQUIRED
- Post-Graduation from a recognized University in Management ,Commerce, Journalism ,Computer Applications or Information Technology Stream.
- 2 - 6 years’ Experience in academics/student counselling
- Good knowledge of a University Academic Processes
- Interpersonal and organisational skills
- Knowledge of ticketing system & any CRM

**Job Types**: Temporary, Contract

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