Strategic Accounts Control and Governance Owner

6 months ago


Dubai, United Arab Emirates John Crane Full time

At John Crane, we're more than just a company - we're a family. With decades of excellence in engineering, we've earned our place as a global leader in our industry. Now, we're seeking a talented Strategic accounts control and Governance Owner to elevate our Global Accounts processes to new heights. With a heritage of innovation and a commitment to excellence, John Crane provides the perfect platform for you to leave your mark on the world.

As the Strategic Accounts control and Governance Owner, you'll be a pivotal force to establish and maintain control and governance processes for the qualification and data management activities for existing and new accounts by ensuring compliance with internal policies, industry regulations, and data privacy laws. Also, to develop and implement global control frameworks and procedures to monitor the accuracy, security, and integrity of data used in the qualification process. Lead and coordinate global internal and external audits related to qualification and data processes, responding to audit findings, and driving corrective actions as needed. Your responsibilities will encompass the entire process lifecycle - from process definition to continuous improvement. You'll collaborate with cross-functional teams, engaging key stakeholders to identify pain points, strengths, and areas for enhancement. With your strategic vision, you'll design global processes and solutions that align with our company's overarching strategy.

Joining John Crane means joining a team that values your expertise and nurtures your growth. We offer competitive compensation, a flexible work environment, and the opportunity to make a real impact on our business processes and outcomes.

This is an exciting opportunity for a motivated and talented individual to make a significant impact on the growth and success of our global accounts. If you are passionate about data management, global account qualification, and driving positive business outcomes, we'd love to hear from you. Join our team and be part of a collaborative and innovative environment where your skills and contributions will be valued and recognized.

**Duties & Responsibilities**
- Develop and implement a global qualification process for potential global accounts, including the establishment of criteria, metrics, and KPIs for evaluating potential opportunities.
- Lead the data process management for global accounts, ensuring the accuracy, completeness, and timeliness of data inputs and outputs.
- Collaborate with cross-functional teams to identify and address data quality issues, including data cleansing, normalization, and enrichment activities.
- Work in close collaboration with the Sales and Aftermarket Process Owner on Lean Process Improvement opportunities, E2E design process solutions as well as supporting all Continuous Improvement projects.
- Build and maintain strong relationships with key stakeholders, including sales, marketing, finance teams, and legal to align with the overall business objectives.
- Prepare and present regular reports on the performance of the qualification to senior leadership including actionable insights and recommendations for improvement.
- Create processes and controls to manage change requests. Manage and resolve divergences to standard process.
- Ensure adherence to applicable global and regional key accounts agreements across all JC entities.
- Global alignment of the commercial offering to each of the key accounts
- Partnering with the key customers in defining strategies, NPD & R&D prioritization & new route to market
- Deliver key accounts global forecasts that are based on: Customer intelligence & a clear understanding of the pipeline & customer requirements.
- Maximize cash conversion from key accounts through central management of receivables and inventory optimization.
- Managing and updating various Dashboards
- Determine best class service drivers to key accounts through NPS analysis and quarterly deep dives with customers & Sales & Aftermarket
- Synchronization between OEM & AM key accounts strategy

**Diversity & Inclusion**

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

**The Individual**

Qualifications, Skills, and Abilities:

- Bachelor's degree in business, or related field.
- Strong analytical skills with the ability to interpret complex data sets and derive meaningful insights and to use that to drive the broader strategy.
- Excellent project management and organizational skills, with the ability to manage multiple priorities and deadlines effectively.
- Strong



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