Customer Service Executive

2 months ago


Dubai, United Arab Emirates Drs Nicolas & Asp Full time

**Main Responsibilities;**
- Greet and Receive patients and their escorts.
- To attend patients approaching the front desk in the procedure of check-in and check-out, inquiries, and all related matters in line with the policies of the organization.
- Answer patients’ queries regarding services, medical insurance procedures from approval, follow-ups, rejection, and other insurance activities and payments.
- Ensure that the patients are being accommodated without any delay.
- Make the patients comfortable while they are waiting.
- Prepare and process Medical Insurance claim forms.
- Schedule appointments for patients. Confirmation of appointments and cancellations.

**Experience**
- Should have at least 2-3 years of experience in Customer Service / Sales in the Healthcare industry

**Language**
- Proficient in English.
- Arabic is preferable.

**Job Types**: Full-time, Permanent


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