Revenue Analyst

6 months ago

Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

**Position**: Revenue Analyst (Full time #539580)

**Property / Office**: Mandarin Oriental Jumeira, Dubai

**Location**: Dubai, United Arab Emirates

**Responsibilities**:

- _General: _
- It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
- MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, and with all rules, regulations and other requirements.
- It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental Jumeira, Dubai Human Resources Strategic Policy.
- It is part of your role and your responsibility to fully support all learning and development activities.
- On The Job trainers and trainings.
- Group Training Technique trainers and trainings.
- Update and maintain a complete Training Matrix for your department.
- Update and maintain Job Description and Job Specification Matrix for your department.
- Ensure the colleagues’ career path and development needs are being prioritised and documented in accordance with the MO Profile online system.
- Hold monthly meetings with all colleagues to assure they have a forum to voice any concerns or challenges and share departmental and hotel information.
- You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
- Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
- Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
- Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
- Mandarin Oriental Jumeira, Dubai has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
- Act as a hotel ambassador at all times.
- To carry out any additional duties requested by management, related to hotel operational activities.
- _Managerial Duties:_
- Assists the Director of Revenue Management in monitoring and analyzing inventory to support revenue maximization efforts.
- Helps prepare materials and data for weekly Revenue Strategy Meetings.
- Supports the revision and implementation of revenue strategies to optimize occupancy levels and rates.
- Collects and analyzes statistics, yield information, and other relevant data to identify potential new business, markets, and trends.
- Assists in preparing the three-month market segment outlook and monitors daily actual versus forecast to track plan achievement.
- Records and analyzes all refused, lost, cancelled, and waitlisted business for both guest rooms and Conference and Banquet meeting space.
- Supports the development of team members to maintain high-quality standards in relationship building, customer service, selling techniques, billing, and contract processing.
- Assists in managing third-party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximize conversion ratios to achieve departmental targets.
- Monitors daily operations of the reservations services team, providing support as needed.
- Analyzes the overall market, including competitors’ strengths and weaknesses, economic trends, and supply and demand, to support strategic selling efforts.
- Helps monitor same-day selling procedures to maximize room revenue and control property occupancy.
- Monitors pick-up by segment and group ceilings, providing relevant data to the Director of Revenue Management.
- Regularly checks competitors’ rates and provides comparative analysis.
- Gains a thorough understanding of the property’s primary target customer and service expectations, assisting in offering better business solutions.
- Ensures that audited results meet the standards required in LQE, MOQA, and Forbes, under the guidance of the Director of Revenue Management.
- _Departmental Duties:_
- Assists in controlling rooms inventory, including allocation and reservations to maximize yield and peak dates, and supports rooms-based marketing activities. Tracks sales programs, promotions, and advertising, providing feedback to relevant departments as needed.
- Supports proactive inventory management for the hotel to maximize revenue in all areas, including group rooms and function space.
- Helps

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