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Female Salon Supervisor

2 months ago

Abu Dhabi, United Arab Emirates Sugar Beauty Lounge For Ladies LLC Full time

Responsibilities and Duties
- Increase revenue base and maximize revenue in both service and retail sales, based on targets given
- Comprehend budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
- Manage supplies and equipment inventories within budget.
- Effectively drive treatment delivery to meet, and where possible exceed, targets
- Revise and approve all professional items a retail products related LPOs to ensure the optimum stock level in the branches
- Improve stock variance to 0%
- Fully understand of Branch operations standards and implement policies and procedures to generate sales revenues.
- Up-sell services/treatments and products for the branch to guests.
- Attend all required meeting and training sessions.
- Access all functions of computer software system in accordance within company specifications. Maintain working knowledge of computer software system
- Maintain high standards within the branch and oversee the staff to ensure smooth running of operations
- Proactive when dealing with guest expectations and complaints, acting within limit of authority
- Ensure effective management of booking system
- Maintain and manage database, records and logs of the branch as per the company standards
- Administer opening & closing of the Branch
- Selects, trains, evaluates, guides, supervises and periodically reviews the performance of the salon team.
- Meet on daily basis with the salon team to discuss department performance, guest feedback and division related news or/and concern or to conduct a training session.
- Set targets for Support desk up-selling, specifying the treatments, communicate it by the Operations manager, ensure achievements and implement remedial actions when required.
- Conduct a daily briefing for the staff.

Customer Service:

- Ensure through your work the comfort and satisfaction of customer
- Provide positive leadership to all service professionals within the department.
- Display a courteous, polite, unpretentious, and helpful manner at all times. Always aim to improve clients’ confidence and maintain a strong corporate image
- Sets a positive example for guest relations
- Interact with guests to obtain feedback on product quality and service levels
- Handle guest problems and complaints
- Empower employees to provide excellent customer service
- Emphasize guest satisfaction during all meetings and focus on continuous improvement & strives to improve service performance
- Ensure high standard of customer care, treatment delivery and time reporting
- Develop and maintain excellent relationships with all guests and member

Human Resources:

- Disciplinary procedures and documentation are completed according to the company standards
- Use and accept criticism constructively
- Optimize staff utilization by reducing staff absenteeism, sick leave, and resignations
- Solicits employee feedback, utilizing an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
- Oversee health & safety in the Branch at all times

**Salary**: AED5,000.00 - AED6,500.00 per month

Ability to commute/relocate:

- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- salon: 5 years (required)

**Language**:

- Arabic (required)

Expected Start Date: 01/03/2023

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