Hotel Operation Coordinator

2 weeks ago


Dubai, United Arab Emirates The Food Park Residency Hotel Group, inc. Full time

**The Hotel Operation Coordinator is expected to manage the huge volume while maintaining quality, therefore will need excellent organisational & time management skills to complete the assigned tasks.**
- Sending booking amendments to hotels per Sales’ requirement without delay.
- Inputting confirmation & information accurately in the in-house system based on hotel’s feedback.
- Monitors ongoing live booking screen & ensures everything is confirmed within Sales’ expected lead time.
- Entertain inquiries from Sales for hotel related matters for ongoing bookings.
- Provide answers to Sales in a timely manner.
- Deliver important additional information about the incoming groups/clients to related hotels per Sales’ requirement.
- Entertain inquiries from Sales for hotel related matters for ongoing bookings.
- Perform detailed investigation based on reports coming from clients.
- Assist hotel partners by getting feedback from Sales in case of valid complaints from hotels.
- In both cases, negotiate diplomatically with hotel partners & Sales until a satisfactory outcome is reached for all parties involve
- Negotiate penalty charges or complimentary upgrades.
- Prepare complete documentation for prepayments, additional invoices and refunds form for manager’s approval
- Maintain the general shared database & case reports related to the assigned region.
- Maintains clear & professional communication.
- Keep track of handover cases in order to resume handling once previous requests are completed.

**Perks & Benefits**
- Employee equity
- Nearby public transport
- Central location
- Casual dress code
- Free snacks / Happy hours
- Medical insurance
- Personal leave
- Open culture
- Personal development opportunities

**Job Types**: Full-time, Permanent

**Salary**: AED3,000.00 - AED3,500.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)



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