Warranty Manager

6 days ago

UAE, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview Of The Role**:
To run the Warranty operations efficiently to achieve customer satisfaction, departmental targets & sound credibility with the Principals. Supervise a team of warranty technical leaders & warranty administrators & build an effective team. To present key KPIs through daily, weekly, monthly reports, monitor the performance & take effective measures to achieve targets. To provide quality & efficient services to the internal & external customers in warranty related issues. To help, guide & monitor warranty team (warranty administrator & technical leader). Liaise with counterparts in the company including from Sales, Parts, STS, Finance & Technical dept. to obtain various information/ help to run the dept. effectively.

Warranty Manager should understand ‘Dealer Management Systems, ability to identify top areas of opportunity to improve the product & work with service teams on local & national trends.

**What You Will Do**:

- Provide guidance & support to the warranty staff in warranty related technical & operational issues.
- Monitor & strive to improve warranty rate & conditions.
- Provide feedback / report on all field visits to the line manager
- Provide quality, quick & efficient support/solutions/guidance to warranty staff (warranty administrator & technical leader) whenever requested.
- Ensure to play key role by supporting warranty staff & warranty manager to achieve the targets of the dept.
- Develop analytic approach, update himself/herself with latest information, technology & products features, have statistical figures / data of related jobs to monitor / analyze from time to time to further improve & have better control.
- Responsible to run the operation smoothly within policies & save time / money (where-ever possible in warranty jobs) by adopting effective techniques & to maintain good credibility with customers & brand.
- Responsible for daily, weekly & monthly performance reports of the section, analysis & effective countermeasures to achieve the targets.
- Liaise with training dept. & conduct on job training & other necessary trainings for warranty staff & service advisors.
- Prepare HR development plan / required trainings for yourself & your staff.
- Based on market surveys of the competitors, warranty staff inputs, current performance, management’s directives, make strategic plan to discuss with warranty manager to achieve the targets, to overcome the issues & maintain good reputation.
- Provide feedback through various presentations, media & reports to the management.

**Required Skills To Be Successful**:

- Competent to understand & analyse Warranty claims.
- SAP System Experience
- Strong business acumen with excellent analytical and financial skills with the ability to use data
- Team Player

**About The Team**:
The role will report to Aftersales Brand Lead and closely work with busy Electric Mobiliy Company team.

**What Equips You For The Role**:

- Diploma or Degree in Mechanical/ Automotive Engineering
- Minimum 2 to 3 years of experience in a similar job profile preferably who has managed Electric Vehicles warranty claims.

**About Al-Futtaim Automotive**
A major division of the UAE-based Al-Futtaim Group of companies, **Al-Futtaim Automotive** is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the

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