E-commerce Manager
2 weeks ago
**JOB TITLE: E-COMMERCE MANAGER**
**JOB SUMMARY**:As an E-commerce Manager in the Food Distribution Industry, you will lead the development and execution of our online sales strategy. You will be responsible for overseeing the entire e-commerce operation, from platform management to marketing and customer experience. Your goal will be to drive online revenue, increase customer engagement, and ensure a seamless online shopping experience for our customers.
**KEY RESPONSIBILITIES**:
**1. E-COMMERCE STRATEGY AND PLANNING**:
- Develop and execute the overall e-commerce strategy in alignment with the company's business objectives.
- Analyze market trends, customer behavior, and competitor activities to identify opportunities for growth and improvement.
**2. PLATFORM MANAGEMENT**:
- Oversee the day-to-day management of e-commerce platforms, ensuring optimal functionality, user experience, and performance.
- Collaborate with IT teams to implement necessary updates, enhancements, and integrations.
**3. PRODUCT MANAGEMENT AND MERCHANDISING**:
- Manage product listings, pricing strategies, and promotions to optimize online sales.
- Collaborate with merchandising teams to ensure accurate and compelling product presentations.
**4. MARKETING AND PROMOTIONS**:
- Coordinate with marketing teams to create and optimize digital advertising and promotional activities.
**5. CUSTOMER EXPERIENCE AND SATISFACTION**:
- Oversee customer support operations related to online channels, ensuring timely responses to inquiries and resolution of issues.
- Implement strategies to enhance the overall customer experience and satisfaction on e-commerce platforms.
**6. ANALYTICS AND REPORTING**:
- Utilize analytics tools to monitor key performance indicators (KPIs), track sales trends, and generate regular reports.
- Use data-driven insights to make informed decisions and recommend strategies for improvement.
**7. COLLABORATION WITH CROSS-FUNCTIONAL TEAMS**:
- Collaborate with IT, marketing, sales, and logistics teams to ensure seamless integration and coordination across departments.
- Work closely with the IT team to implement technological solutions that enhance the e-commerce operation.
**QUALIFICATIONS AND SKILLS**:
- Bachelor’s degree in business, Marketing, or a related field.
- Proven experience in e-commerce management, preferably in the food distribution or related industry.
- Strong understanding of e-commerce platforms, digital marketing, and customer relationship management.
- Excellent analytical and problem-solving skills, with the ability to interpret data and trends.
- Leadership skills with the ability to motivate and coordinate cross-functional teams.
- Strong communication skills and the ability to effectively convey e-commerce strategies to stakeholders.
**Salary**: AED10,000.00 - AED12,000.00 per month
**Experience**:
- E commerce platform management: 3 years (required)
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