Business Process and Systems Analyst
23 hours ago
Our vision at BloomingBox is to revolutionize the gifting industry, and we are poised for significant growth. Guided by our core values, we are at a pivotal phase of transformation and seeking motivated individuals to join our team. This is a unique opportunity to play a crucial role in shaping our company's growth ambitions and making our expansion a success.
**Purpose of the Role**
The Business Process & Systems Analyst is responsible for the overall management, maintenance, and optimization of BloomingBox’s systems, both in-house and outsourced. This role ensures the reliability, performance, and security of all systems to support business operations, optimize workflows, and facilitate data-driven decision-making across the organization.
**Key Responsibilities**
**System Management and Maintenance**
- Oversee the day-to-day operations of all systems, ensuring smooth and efficient functionality.
- Conduct regular system audits and backups to maintain data integrity and system availability.
- Liaise with development teams and vendors regarding updates, patches, and upgrades to ensure systems remain current and secure.
- Collaborate with Supervisors and Department Heads to address audit findings, develop action plans, and follow up on gaps or necessary training.
**User Support and Training**
- Provide troubleshooting support to system users, ensuring timely issue resolution.
- Develop and conduct training sessions to improve user proficiency and system usage.
- Create and maintain comprehensive user manuals, guides, and other documentation.
**Customization and Integration**
- Collaborate with various departments to understand their process needs and assess customization requirements.
- Manage and implement system integrations with other business software and tools.
- Develop and deploy custom reports and dashboards to provide actionable business insights.
**Data Management**
- Ensure data accuracy, consistency, and security within the systems.
- Develop and enforce data management policies and procedures.
- Oversee data migration and ensure successful imports/exports of information.
**Performance Monitoring and Optimization**
- Monitor system performance to identify and address areas for improvement.
- Optimize system configurations and workflows for enhanced efficiency and user experience.
- Generate performance reports for management, offering insights for improvement in various departments.
**Security and Compliance**
- Ensure compliance with relevant data protection regulations and industry standards.
- Implement and manage security measures to protect systems from unauthorized access.
- Collaborate with IT to conduct regular security audits and vulnerability assessments.
**Project Management**
- Lead and manage system-related projects, including new implementations, upgrades, and integrations.
- Coordinate with internal teams and external vendors to deliver projects on time and within budget.
- Develop project plans and timelines, track progress, and ensure alignment with business goals.
**Process Optimization & Communication**
- Analyze and improve business processes to increase operational efficiency.
- Develop a communication framework to ensure that all employees have access to the necessary information to perform their roles effectively.
**Other Duties**
- Engage in continuous professional development.
- Participate in performance appraisals and goal-setting processes.
**Qualifications & Experience**
- Bachelor’s Degree in Business Administration, Computer Science, Supply Chain or related field.
- Project management certification (e.g., PMP, Agile, etc.).
- 3-5 years of experience in a similar role, e-commerce experience is a plus.
- Knowledge of data protection regulations and security best practices.
- Strong communication and collaboration skills, with the ability to work in a multicultural environment.
- Organised, structured, and process-oriented approach to work.
**Skills & Attributes**
- Strong problem-solving and analytical skills.
- Proficiency in managing both ERP and other business systems.
- Excellent leadership and team collaboration skills.
- Ability to manage multiple tasks and projects simultaneously.
Join our team and play a pivotal role in driving the success of our expansion, and transformations as we gear up to help revolutionize the gifing industry.
Pay: From AED8,000.00 per month
Application Question(s):
- Have you used ERPs before? If yes, what were they?
**Experience**:
- Operations: 3 years (required)
Application Deadline: 10/10/2024
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