Business Analyst

7 days ago


Dubai, United Arab Emirates VAM Systems Full time

**Company Description**
**Job Description** VAM Systems **is currently looking for **Business Analyst - Card** for our** UAE **operations with the following skillsets & terms and conditions:
Card Business Analyst should ensure the smooth execution of card-related projects and operations by bridging business needs and technical solutions. Key capabilities include.

Experience: 8+ years
- ** Domain Expertise**
- Deep understanding of the card lifecycle: Issuance, Activation, Usage, and Closure.
- Knowledge of Credit, Debit, Prepaid, and Corporate Card products.
- Familiarity and worked with card schemes (e.g., MasterCard, Visa, Amex, UnionPay) and their compliance requirements.
- **
Requirement Gathering and Analysis**
- Collaborating with stakeholders to understand business needs and translate them into technical requirements.
- Conducting gap analysis between current processes and desired outcomes.
- Drafting detailed business requirement documents (BRDs) and functional specifications.
- **
Technical Proficiency**
- Understanding card management systems (CMS) and their integration with banking channels like IVR, ATMs, and Digital Banking.
- Familiarity with APIs, file formats (ISO 8583, XML, JSON), and system integration for card issuance and settlement processes.
- Knowledge of encryption and tokenization methods for secure card transactions.
- **
Process Optimization**
- Identifying inefficiencies in existing card operations and proposing solutions to streamline processes.
- Developing workflows for card-related operations, including onboarding, embossing, e-statements, and customer servicing.
- **
Experience (Past Projects)**:

- Proven track record of managing card-related projects such as:

- Launching new card products (credit, debit, corporate cards).
- Implementing or migrating to new Card Management Systems (CMS).
- Managing card personalization vendor changes (e.g., New Card Perso USP).
- Experience with platforms like NI (Network International) platform, Vision plus, etc.
- ** Compliance and Risk Management**
- Ensuring all card processes comply with regulatory standards and card scheme mandates.
- Supporting risk assessments related to card issuance, transactions, and data storage.
- **
Vendor and Stakeholder Collaboration**
- Working with card personalization vendors and payment processors to ensure seamless implementation.
- Managing vendor contracts and performance for card-related services.
- **
Data Analysis and Reporting**
- Generating and analyzing reports on card performance metrics like spend volume, delinquency rates, and activation trends.
- Utilizing data insights to recommend improvements in card offerings.
- **
Testing and Quality Assurance**
- Designing and executing test cases for card issuance, integration, and transactions.
- Verifying that the implemented solutions align with the defined requirements.
- **
Customer Focus**
- Supporting initiatives to enhance customer experience, such as mobile wallets, virtual cards, and contactless payments.

Providing feedback to design teams for improvements in card-related customer journeys

**Terms and conditions**

**Joining time frame: (15 - 30 days)**

**Additional Information** Terms and conditions**:
**Joining time frame**:maximum 4 weeks


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