IT - Support - Noya British School

7 months ago

Abu Dhabi, United Arab Emirates Aldar Academies Full time

**Aldar Education **are currently seeking a **IT - Support **for Noya British School to support our growing family of owned and operated schools in the UAE.

**Noya British School, **proudly a part of Aldar Education and situated on the vibrant Yas Island in Abu Dhabi, stands as the newest flagship school for the Aldar Schools brand. Nestled in a community that offers proximity to various amenities, entertainment options, and a vibrant international environment, Noya British School creates an enriching and convenient backdrop for families seeking a world-class education.

**Minimum Qualifications**:

- Bachelor's degree in Computer Science, Information Technology, or similar
- ITIL v3 or v4 Foundation in IT Service Management
- Microsoft administrator certifications in, servers, Azure, Desktop and Office 365
- CompTIA Servers+ is a plus

**Minimum Experience**:

- At least 5 years of system administration, database and web apps experience

**Job Specific Knowledge & Skills**:

- Working knowledge of virtualization, VMWare, SAN/NAS Storage, HCI, etc. Relevant certifications is highly desirable.
- Strong knowledge of Microsoft Azure, O365 and windows Server environment. Relevant certification is a must.
- Experience with PowerShell scripting for automation of Office365 is a plus.
- Expert knowledge of security, storage, data protection, and disaster recovery protocols

**Main Duties**:

- Routine administrating and maintenance of AE’s core IT operating systems and productivity suites.
- Installation and upgrade computer components and software, manage virtual servers, and integrate automation processes.
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
- Administration and management of windows-based systems and group policies for AE (HQ and AA).
- Provide documentation and technical specifications to IT staff for planning and implementing new or existing IT infrastructure.
- Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
- Administration of Datacenters / Server rooms and its equipment
- Administration of enterprise security solutions such as anti-virus and Veeam back-up
- Perform routine/scheduled audits of the systems, including all backups.
- Administration of Active Directory domain controllers and group policies.
- Administration of Microsoft Office 365.
- Configuration and upgradation of Windows and MAC based devices and their management centrally through SCCM and other similar solutions.
- Configuration and upgradation of mobile devices (iOS, Android) and their management centrally through Meraki MDM, Intune and other MDM solutions.
- Set up user accounts and workstations
- Support end users (password reset, lock\unlock accounts etc)
- Implement the group policies for user accounts and workstations
- Administrating and maintaining the file servers
- Monitoring and maintaining DR Site (Azure or other)
- Upgrade systems with new releases, patches, and upgrades
- Installation, configuration and maintenance of Servers, Storage, Office 365, SCCM, Virtual Machines and required web apps
- Configuration and maintenance of back-up
- Troubleshooting, root cause analysis and documentation of IT related issues
- Effective utilization of IT helpdesk solution for routine IT operations.
- Monitoring system performance

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