Guest Relation Executive

2 weeks ago


Dubai, United Arab Emirates D3 MARINE SERVICES LLC Full time

Have to welcome the guests when arrives at hotel and need to give a memorbale fond farewell to the guest during check-out
- Evaluate arrival lists to welcome and greet guests
- Supervise any VIP guest arrival and departure
- Address to VIP or VVIP and answer their queries
- Acknowledge rapidly, well-organized, and efficiently to guest concerns helping them during the check-in procedure.
- Identify details regarding amenities and other pertinent information for arriving guests
- Make ready greeting or welcome folders with collateral
- Produce information regarding amenities, upgrade service, venues, and local area
- Anticipating the guest needs and demand, building good relationships with them
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Maintaining and documenting all the information in the logbook on a daily basis
- Shield compliance as per the health and quality standards
- Analogize and multitasking task in the busy period
- Should have detailed statistics of the hotel
- Should have a proper update about arrivals and requirement of rooms
- Need to have a proper update of daily occupancy report
- Giving top quality service to the guest as per hotel SOP.
- Helping guest with the information local area town attraction and activities
- If any VIP arrival, prior need to complete the registration procedure
- Taking care of guest complaints and concerns in a systematic, well organized, and timely manner.
- Maintaining the detailed information of room rates, offers, current promotions, upgrade, and packages
- Documenting all the guest folios in a systematic way and keeping necessary updates of guest likes and dislikes to the relevant fields on the profile.
- Need to have good coordination with housekeeping department for clearing arrivals rooms
- Need to assist and help reception by collecting guest feedback during check-out
- Maintaining the guest lockers for safe custody
- Need to handover proper update to the next shift
- Ability to handle and take care of all guests needs and expectation without unfairness, partiality, favoritism, and preconception

**Job Types**: Full-time, Permanent

**Salary**: From AED1,500.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)



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