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Reservation Agent

4 months ago

Dubai, United Arab Emirates Shangri-La Hotels Full time

Shangri-La Dubai

The award-winning Shangri-La Dubai offers luxurious accommodations, exceptional dining and gracious hospitality in the heart of one of the world's most dynamic cities.

Located along Sheikh Zayed Road, the 42 storey hotel is 15 minutes from Dubai International Airport and 5 minutes from the Dubai Convention Centre, World Trade Centre, Dubai International Financial Centre and downtown Burj Khalifa Dubai. It is within close proximity to shopping malls including the famous Dubai Mall as well as Dubai’s popular beaches.

The hotel’s 302 rooms, serviced apartments, residences and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully-selected furnishings create an experience of unparalleled style and comfort.

**As Reservation Agent, we rely on you to**:
Responsible for providing the most efficient and courteous hotel reservation service
Attend to telephone enquiries and follow up on guests'requests
Promotes Rooms / F&B promotions to guests
Perform other duties and responsibilities assigned

**We are looking for someone who**:
Preferably has relevant experience with an international luxury hotel
Is self-driven, goal-oriented, willing to challenge the status quo
Upholds professional values, ethics and integrity at all times
Customer oriented and result-driven
Communicates and writes with fluency in English (as well as the local language)
Has strong interpersonal