Business Development Manager, Myzoi Venture

1 week ago

Dubai, United Arab Emirates Standard Chartered Full time

Meet myZoi

**Job Summary**
- This is an opportunity to join myZoi as a Business Development Manager. The role will be based in Dubai, UAE.

**Key Responsibilities**

**Strategy**
- Build a sustainable pipeline of companies with large number of lower income employees for the Venture in Dubai
- Efficently acquire users from onboarded companies
- Promote volume and revenue growth
- Capture and share client feedback to help continuous improvement in product offering
- Be an ambassador for the Venture and promote its value proposition with clients and other stakeholders in the market
- Cross-sell platform capabilities

**Business**
- Achieve defined targets of onboarding companies via B2B sales and acquire end users from these companies
- Draw up monthly plans to generate new business to achieve set sales targets and objectives
- Source and call on prospects on an ongoing basis to maintain a strong sales pipeline
- Undertake sales presentations and organise monthly roadshows as per the agreed numbers
- Establish and maintain close business collaborations with partners across the group to generate new business leads
- Solicit referrals from other parts of the group and business partners
- Build and deepen relationship with existing client base to increase business penetration
- Determine monthly plans and implement sales and service process to achieve agreed sales and revenue targets and objectives for incremental business from existing clients and new clients, and effectively:

- Carry out agreed sales activities, client presentations, finanical literacy sessions and other commerical initiatives
- Adhere to standards for frequency and type of customer contact
- Promote business volume growth and increase in subscriber base, and
- Prioritise activities based on the level of existing / potential business and revenue contribution of clients in the portfolio
- Build an information database on existing clients to support relationship building and business growth efforts
- Keep abreast of clients' needs and conduct regular checks on market trends and competitors' programme offering.

**Processes**
- Maintain sales discipline and ensure the pipeline is updated accurately
- Provide truly professional key account management service to achieve a high level of customer satisfaction and retention
- Practise service excellence in handling customer issues, complaints, product enquiries in a timely, problem-free and responsive manner
- Work with the relevant teams within the company to maintain a high level of customer satisfaction and retention
- Enhance service levels through recommendation of improvements in operational processes, procedures and products based on customer feedback
- Ensure smooth and timely closure of sales mandates and client onboarding
- Ensure completeness and accuracy of documents
- Ensure relevant forms and documents are submitted for processing according to the approved timeline
- Ensure customer personal information documents are managed and kept in confidentiality
- Ensure all due diligence on matters related to Money Laundering and CDD for onboarding are carried out in accordance with compliance policies
- Timely submission of sales reports
- Ensure sales MI is updated per the required timeline
- Ensure sales pipeline is updated as per the required timeline
- Undertake to furnish sales information and customer contacts as and when required

**People and Talent**
- Motivate oneself to improve on selling and personal skills especially in meeting sales target, relationship management with internal and external stakeholders, time management, communication & presentation skills and recommending training in appropriate aspects.
- Upgrade oneself in knowledge and new developments in competition, banking, financial and investment products and services and ensure that certification and licensing requirements for the job if applicable are obtained according to the timeline.

**Risk Management**
- Ensure compliance with the Company's standards and regulatory requirements pertaining to Money Laundering and CDD.
- Participate in and/or support the Company's effort in combating money-laundering activities
- Exercise due care and diligence on matters related to Money Laundering and CDD in the day-to-day sales processes
- Acquire relevant knowledge and training, provide support to superior and subordinates.
- Zero tolerance - Fraud, Mis-selling

**Governance**
- Act and escalate quickly when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees.
- Work with multiple stakeholders to establish applicable risk / control framework to ensure that the Group's ability to remain within risk appetite is not materially threatened.
- Familiarise self with governance structures and mandatory processes the Company and the Group.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group's Values and Co

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