Cards and Electronic Payment Officer

4 weeks ago


Dubai, United Arab Emirates TIB Full time

**Roles and Responsibilities**
- Advise our cards / ePayments team on managing day to day functions of card operations, including: custody and reconciliation of blank security plastics, updating operations risk database, returning undelivered cards, handling captured cards, archiving daily files and documents.
- Advise the team on creating and maintaining new card products, like: Islamic Credit Card, Debit Cards, prepaid cards, etc.
- Manage acquiring operation functions ranging from merchant onboarding, maintenance and settlement, including proposing enhancements.
- Continuous monitoring of performance of cards/ePayments staff, mentor, motivate, guide and train them to ensure that optimized performance.
- Work closely with sales, marketing and IT units to ensure operational support whenever a new product is launched.
- Liaise with payment schemes, card issuers and acquirers on card operational related issues. Keep track of any updates to payment scheme regulations / fees and make recommendations / changes to operational procedures.
- Monitor the daily repetitive activities in account opening, compliance, etc and provide solutions to minimize manual involvement.
- Highlight daily challenges that impact client experiences and recommend ways to improve the client journey.
- Highlight any duplication of efforts and propose quick fixes.
- End to end process management and product modelling.
- Financial analysis / modelling of products / valuation.
- Industry and market research for business evaluation and strategic assessment.
- Innovation in business and idea generation

**Qualifications**
- English (required), Arabic (preferred).
- BBA/BCom is required, Master’s (preferred).
- Experience in accounting
- Experience in ICS Banks core system is a plus.
- Good communication and listening skills.
- The ability to explain complex information clearly and simply.
- Previous experience in banking or payment gateways environment is a plus.

**Details**
- Position Type: Full time
- Location: Dubai Silicon Oasis
- Salary: competitive

Visa: Employment visa provided

**Experience**:

- in accounting: 1 year (required)

**Language**:

- English (required)



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