Job Title: Operations Executive
2 days ago
Job Title: Operations Executive - AC, Plumbing, and Electrical System Maintenance and Technical Services Company
Job Summary:
As an Operations Executive for our AC, plumbing, and electrical system maintenance and technical services company, you will play a pivotal role in overseeing and optimizing the day-to-day operational activities. Your primary focus will be on ensuring smooth workflow, efficient service delivery, and exceptional customer satisfaction. You will work closely with various teams to streamline processes, implement best practices, and uphold the company's commitment to excellence in service.
Key Responsibilities:
Operational Efficiency: Implement and maintain efficient operational processes to ensure timely and quality service delivery for AC, plumbing, and electrical maintenance and technical services. Continuously assess operational performance and identify areas for improvement.
Team Coordination: Collaborate with different departments, including technicians, customer service, scheduling, and logistics, to ensure effective coordination and communication. Facilitate regular meetings to align team efforts and address operational challenges.
Service Quality Assurance: Monitor service quality standards and compliance with company policies and procedures. Implement quality assurance measures to ensure services meet or exceed customer expectations.
Resource Management: Oversee the allocation of resources, including manpower, equipment, and materials, to optimize operational efficiency and manage costs effectively.
Workflow Optimization: Analyze service workflows and identify bottlenecks or inefficiencies. Develop and implement strategies to improve service delivery timelines and reduce response times.
Customer Satisfaction: Maintain a customer-centric approach and strive to enhance customer satisfaction. Address customer feedback and complaints promptly, working with the relevant teams to provide effective solutions.
Health and Safety Compliance: Ensure strict adherence to health and safety guidelines and regulations. Promote a safe working environment for employees and customers during service delivery.
Training and Development: Identify training needs within the operational teams and coordinate training programs to enhance technical skills and knowledge. Foster a culture of continuous learning and improvement.
Vendor Management: Manage relationships with suppliers and vendors to ensure timely and cost-effective procurement of equipment and materials.
Performance Tracking: Develop key performance indicators (KPIs) for the operations department and monitor performance regularly. Prepare reports on operational metrics and present findings to senior management.
**Requirements**:
Bachelor's degree in Operations Management, Business Administration, Engineering, or a related field.
Proven experience (2+ years) in operations management, preferably in a technical services industry or a similar field.
Strong understanding of AC, plumbing, and electrical systems maintenance processes and technical services.
Excellent organizational and leadership skills, with the ability to manage and motivate diverse teams.
Analytical mindset with problem-solving abilities to identify and resolve operational issues.
Effective communication and interpersonal skills to collaborate with cross-functional teams and customers.
Proficiency in using operational software and tools for scheduling, tracking, and reporting.
Knowledge of health and safety regulations and best practices related to technical services.
Result-oriented, proactive, and able to thrive in a fast-paced and dynamic work environment.
Note: The job description provided is a general guideline and can be tailored based on the specific requirements of the company and the level of the operations executive position.
**Salary**: AED2,500.00 - AED3,500.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
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