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Assistant Relationship Manager

4 weeks ago

Dubai, United Arab Emirates eMarca Consulting Full time

Assistant Relationship Manager plays a crucial role in the hospitality industry, particularly in establishments that combine dining and social experiences, such as restaurants and bars. Below is an overview of the responsibilities, key skills, and attributes expected of someone in this role:
## Responsibilities:
1. **Customer Interaction and Relationship Building**:

- Engage with guests to ensure they have a positive experience.
- Address customer inquiries, complaints, and feedback promptly.
- Develop and maintain strong relationships with regular patrons.

2. **Event Coordination**:

- Assist in organizing and managing events, promotions, and special occasions.
- Coordinate with the kitchen and bar staff to ensure smooth operations during events.

3. **Sales and Upselling**:

- Promote special offers, menu items, and beverages to enhance sales.
- Understand the customer’s preferences to make personalized recommendations.

4. **Team Support**:

- Collaborate with the front-of-house team to ensure excellent service.
- Provide support to the Relationship Manager in executing customer retention strategies.

5. **Record Keeping and Reporting**:

- Maintain accurate records of customer interactions, preferences, and feedback.
- Assist in preparing reports related to customer satisfaction, sales trends, and event success.

## Key Skills:

- **Communication**: Excellent verbal communication skills to interact effectively with customers and team members.
- **Customer Service**: A strong focus on customer satisfaction, with the ability to handle challenging situations with grace.
- **Organizational Skills**: Ability to multitask, manage time efficiently, and coordinate various aspects of events and customer service.
- **Sales Acumen**: Ability to identify sales opportunities and upsell products effectively.
- **Problem-Solving**: Quick thinking and proactive in resolving issues that may arise.

## Attributes:

- **Personable and Approachable**: Someone who is friendly, outgoing, and makes customers feel welcome.
- **Attention to Detail**: Ensuring that every customer interaction is personalized and that events are well-organized.
- **Team Player**: Willingness to work collaboratively with other staff members to achieve common goals.
- **Adaptability**: Able to work in a fast-paced environment and handle unexpected situations with ease.

Pay: AED4,000.00 - AED6,000.00 per month

Application Question(s):

- What is your Nationality?
- How man years of experience you have as Relationship Manager in Hospitality?
- What is your current monthly Salary

**Location**:

- Dubai (preferred)

Expected Start Date: 01/09/2024