Guest Relations Agent

2 months ago

Dubai, United Arab Emirates Marriott International, Inc Full time

**Job Number** 24013731

**Job Category** Rooms & Guest Services Operations

**Location** Bulgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.

  • Guest Relations Agent

    7 days ago

    Dubai, United Arab Emirates Hilton Full time

    Guest Relations Agent A Guest Relations Agent engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Agent, you will serve on the...

  • Guest Relations Agent

    1 week ago

    Dubai, United Arab Emirates Hilton Full time

    A Guest Relations Agent engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Agent, you will serve on the Front Office Team which...

  • Guest Relations Agent

    4 days ago

    Dubai, United Arab Emirates Dorchester Collection Full time

    **Position Overview**: **Who we are**: **Our Hotels **:We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will...

  • Guest Relations Agent

    1 month ago

    Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

    **Position**: Guest Relations Agent (Full time #538986) **Property / Office**: Mandarin Oriental Jumeira, Dubai **Location**: Dubai, United Arab Emirates **Responsibilities**: - Help the Assistant Guest Relations Manager to inspect all VIPs rooms prior to arrival and ensure all requests are met. - Help the Assistant Guest Relations Manager to meet and...

  • Guest Relations Agent

    3 days ago

    Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

    **Position**: Guest Relations Agent (Full time #538760) **Property / Office**: Mandarin Oriental Jumeira, Dubai **Location**: Dubai, United Arab Emirates **Responsibilities**: - Help the Assistant Guest Relations Manager to inspect all VIPs rooms prior to arrival and ensure all requests are met. - Help the Assistant Guest Relations Manager to meet and...

  • Guest Relations Agent

    1 week ago

    Dubai, Dubai, United Arab Emirates Hilton Full time

    A Guest Relations Agent in Food & Beverage is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.What will I be doing?As a Guest Relations Agent in Food & Beverage, you are responsible for serving...

  • Guest Relation Agent

    5 days ago

    Dubai, United Arab Emirates Beehive HR Full time

    We are seeking for service crew for our Hotel Client for Dubai. **Responsibilities**: - Greet and welcome guests upon arrival with warmth and professionalism. - Assist guests with check-in and check-out procedures, ensuring efficiency and accuracy. - Address guest inquiries and provide information about hotel facilities, services, and local attractions. -...

  • Guest Relation Agent

    4 days ago

    Dubai, United Arab Emirates NH Collection Full time

    Company Description **NH Collection Dubai The Palm: Eclectic Elegance on Palm Jumeirah** Feel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall and the largest fountain in the world, the captivating Palm Fountain at The Pointe. Our new...

  • Guest Relations Agent

    2 weeks ago

    Dubai, United Arab Emirates Hilton Full time

    A Guest Relations Agent with Hilton Hotels and Resorts is responsible for greeting Guests and serving the needs of Guests who patron the food and beverage facilities at the hotel. **What will it be like to work for this Hilton Worldwide Brand?** One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic...

  • Guest Relations Agent

    1 day ago

    Dubai, United Arab Emirates Hilton Full time

    A Guest Relations Agent with Hilton Hotels and Resorts is responsible for greeting Guests and serving the needs of Guests who patron the food and beverage facilities at the hotel. **What will it be like to work for this Hilton Worldwide Brand?** One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic...

  • Guest Relations Agent

    1 month ago

    Dubai, United Arab Emirates EasyGo Holiday Homes Full time

    **Guest Relations Agent - EasyGo Holiday Homes** **About EasyGo**: EasyGo Holiday Homes is offering a selection of studios, apartments, penthouses, townhouses and villas for a daily or monthly basis for holiday home rentals, photoshoots, events and product launching in Dubai. We are a DTCM licensed Operator managing a selection of holiday homes. EasyGo...

  • Guest Relations Agent

    3 weeks ago

    Dubai, United Arab Emirates WHR Solution Full time

    **About Company**: COPTHORNE LAKEVIEW HOTEL is conveniently located in the center of Dubai Investment Park, with easy access to Dubai Investment Park Metro Station, Jebel Ali Free Zone, Dubai Sports City, Dubai Production City, Jumeirah Golf Estate, The Green Community and Expo City Dubai. This beautifully landscaped 4 star hotel in DIP offers a great social...

  • In-site Guest Relations Agent

    2 months ago

    Dubai, United Arab Emirates Stay Hub vacation homes rental LLC Full time

    We are currently seeking a dynamic and customer-oriented In-Site Guest Relations Agent to join our team and assist our valued holiday home rental guests with a seamless experience during their stay. As a Guest Relations Agent, you will play a vital role in ensuring guest satisfaction and comfort, handling essential tasks such as check-in, check-out,...

  • Guest Relation Agent

    1 week ago

    Dubai, United Arab Emirates FAIRMONT Full time

    **Company Description** A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service. As a Guest Relation Agent you will greet arriving Guests by providing a warm, personal welcome and offering...

  • Guest Relations Agent

    1 week ago

    Dubai, United Arab Emirates Hilton Full time

    Guest Relations Agent (Food & Beverage) A Guest Relations Agent in Food & Beverage is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction. **What will I be doing?** As a Guest Relations Agent in...

  • Guest Relations Agent for The Waldorf Astoria Dubai

    2 months ago

    Dubai, United Arab Emirates Hilton Full time

    A Guest Relations Agent for the Waldorf Astoria Dubai International Financial Centre, engages with our Guests and VIP Guests throughout the entire hospitality experience. From pre-arrival to post-departure, the Guest Relations Agent serves as point of contact for our Guests and creates an unforgettable Guest experience. **What will I be doing?** As a Guest...

  • Guest Relations Agent

    2 months ago

    Dubai, United Arab Emirates RIXOS Full time

    **Company Description** Guest Relations Agent** An exciting opportunity has arisen for a **Guest Relations Agent** to join our Rixos The Palm team. To provide exceptional service to the guests & maintains the overall efficiency of standards set. **What’s in it for you**: - Respond to any questions, needs and desires of guests, and follow up with guests...

  • Guest Relations Agent

    5 days ago

    Dubai, United Arab Emirates Rixos The Palm Hotel & Suites Full time

    **Guest Relations Agent** An exciting opportunity has arisen for a **Guest Relations Agent** to join our Rixos The Palm team. To provide exceptional service to the guests & maintains the overall efficiency of standards set. **What’s in it for you**: - Respond to any questions, needs and desires of guests, and follow up with guests to ensure their...

  • Guest Relations Agent

    1 month ago

    Dubai, United Arab Emirates Dubai Full time

    Guest Relations Agent Rixos Premium Dubai is looking for passionate and guest oriented Guest Relations Agent : Main Responsibilities: - Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction- Respond to guests needs and anticipate their unstated ones- Expect and react...

  • Guest Relations Agent

    5 days ago

    Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

    **Position**: Guest Relations Agent (Arabic Speaking) (Full time #535062) **Property / Office**: Mandarin Oriental Jumeira, Dubai **Location**: Dubai, United Arab Emirates **Responsibilities**: - Help the Guest Relations Manager to inspect all VIPs rooms prior to arrival and ensure all requests are met. - Help the Guest Relations Manager to meet and...