Mgr-restaurant I

2 weeks ago


Dubai, United Arab Emirates Marriott International, Inc Full time

**職務編號** 22211416
**工作類別** Food and Beverage & Culinary
**地點** Le Méridien Dubai Hotel & Conference Centre, Airport Road, Dubai, United Arab Emirates, United Arab Emirates 在地圖中查看
**工作編制** Full-Time
**身處外地?** N
**願意海外赴任?** N
**職位類型 管理** Management
**職位概述**

責任領域包括餐廳/酒吧和客房服務(如適用)。監督日常餐廳運營,協助食譜制訂,維護衛生標準,並在就餐高峰時段協助服務員和待客師清潔地板。努力不斷提高客人和員工的滿意度,並最大限度地提高責任領域的財務業績。確定實現目標所需的培訓,然後執行計劃。

**求職者個人資料**

**教育和經驗要求**
- 高中文憑或高中同等學歷 (GED);4 年餐飲、廚房或相關專業領域工作經驗。

或者
- 在經認可的大學取得餐飲服務管理、酒店和餐廳管理、酒店管理、工商管理或相關專業的兩年制學位;2 年餐飲、廚房或相關專業領域工作經驗。

**核心工作活動**

**管理日常運營**
- 監督和管理員工。管理所有日常運營。充分瞭解員工的職位,以便在員工缺勤時履行職責。
- 維護餐廳、酒吧/酒廊和客房服務區的服務和衛生標準。
- 審核人員編制,確保賓客服務、運營需求和財務目標均得以滿足。

**領導餐飲團隊**
- 利用人際關係和溝通技巧來引導、影響和鼓勵他人;宣導健全的財務/業務決策;表現出誠實/正直;以身作則。
- 鼓勵和建立團隊成員之間的相互信任、尊重和合作。
- 樹立榜樣,示範適當的行為。
- 識別他人的發展需求,並指導、輔導或以其他方式幫助他人提升知識或技能。
- 制定具體的目標和計劃,以便優先考慮、組織和完成工作。
- 確保並保持員工的工作效率水準。
- 提供領導力、願景和指示,以高效和有效的方式將部門目標集中在一起並優先予以考慮。
- 透過培訓、監督、跟進和實施管理,確保遵守所有餐飲政策、標準和程序。
- 確保遵守所有適用的法律法規。
- 確保符合食品處理和衛生標準。
- 確保員工瞭解當地、州和聯邦酒類法律。
- 與員工建立和保持開放的協作關係,並確保員工在團隊內部也這樣做。
- 制定指導方針,讓員工瞭解有關期望和因素。
- 根據當地法律監督酒類飲品服務。

**確保卓越的客戶服務**
- 提供超越預期的服務,實現客戶滿意並保留客人。
- 透過溝通和協助個人瞭解客人需求,並在需要時提供指導、回饋和個人輔導,改善服務品質。
- 管理日常運營,確保品質和標準,且每天滿足客戶的期望。
- 表現出賓客接待方面的領導力,體現卓越的客戶服務,並為客戶關係營造積極的氛圍。
- 授權員工提供卓越的客戶服務。
- 作為餐廳賓客服務的榜樣,樹立卓越客戶服務的典範,並為客人關係營造積極的氛圍。
- 處理客人的問題和投訴。
- 在客人用餐期間或離店時,與客人進行非正式會面,以獲得有關餐飲品質、服務水準和總體滿意度的回饋。
- 確保採取糾正措施,不斷改善服務成效。
- 將客人滿意度作為部門會議的組成部分,並專注於持續改進。
- 管理網點的服務交付,確保從進店到離店期間的優質服務(例如,待客師的問候、訂單處理和餐飲交付的速度、特殊要求的履行、收款和邀請再次光臨)。

**管理和開展**人力資源活動**
- 為下屬提供指導和指示,包括設定績效標準和監督績效。
- 識別他人的教育需求,開發正式的教育或培訓專案或課程,並教導或指導他人。
- 確保員工受到公平、公正的對待。努力提高員工留任率。
- 確保員工接受持續培訓以瞭解客人的期望。
- 徵求員工回饋意見,採用「門戶開放」政策,並審查員工滿意度結果,以確定和解決員工的問題或疑慮。
- 努力改善服務表現。
- 確保在各責任領域中獲得認可。

**其他責任**
- 透過電話、書面形式、電子郵件或親自向主管、同事和下屬提供資訊。
- 分析資訊和評估結果,以選擇最佳解決方案並解決問題。
- 在用餐期間和高需求時段協助服務員和待客師清潔地板。
- 認可優質的產品和展示。
- 在助理餐廳經理缺勤的情況下,監督日常輪班工作。
- 監督部門的財務方面,包括採購和發票付款。
- Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體,例如殘障和退伍軍人身分,或是任何其他適行法律所涵蓋的任何其他群體。_

在艾美酒店,我們主張幫助客人發掘每個目的地應提供


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