Credit Manager

2 weeks ago

Dubai, United Arab Emirates Robert Half United Arab Emirates Full time

**The Company**

Our client is a truly global player in their field. Due to an internal restructure our client is looking to recruit a Credit Manager who will be responsible for the Middle East region.

**The Role**

The Credit Manager will be responsible for assessing credit risk, analyzing financial information, and managing the credit process. The Credit Manager will also be responsible for the coordination of all credit control activities for on-trade customers, to ensure that customers pay within the agreed payment terms. Reporting to the Head of Finance, the Credit Manager will lead the Credit Control team that is responsible for setting up new credit accounts; assessing credit limits; taking references; chasing payments; allocating cash; administration and query resolution.
- Duties will include monthly reporting, management of aged debt and KPI reports, as well as regular collaboration with Senior Management and other departments regarding all Credit Control matters.
- Maintain and improve documentation of procedures and ensure compliance with all relevant legislation and best practice
- Ensure timely credit collections of all outstanding payments. Improve efficiency in cash collection activities and reduce bad debt exposure. Review status of aged and delinquent accounts on a weekly basis. Supervises preparation and transmitting of letters and notices on delinquent accounts. When appropriate, determines and recommends new repayment terms.
- Establishes standards for credit granting, development of criteria for credit limits, special terms, etc.
- Reviews all credit or financing requests, processes information, performs credit investigations and approves/disapproves credit with any related terms, conditions or limits.
- Manage Accounts Receivable and ensure all debtors accounts are reconciled regularly.
- Daily review of Accounts Receivable ledger and monitor incoming payment.
- Responsible for Ageing of Debtors and maintaining the same under control.
- Review, update and maintain the Credit Policy
- Evaluate the creditworthiness of potential customers.
- Create credit scoring models to predict risks.
- Review credit insurance cover - ensure compliance with policy terms. Maintain positive relationships with credit insurers for limits and claims.
- Knowledge of IFRS and US GAAP standards.
- Able to analyse financial statements, credit reports and industry news and trends to make informed credit decisions.
- Collaborate cross-functionally with Sales and other teams to understand customer needs and provide credit solutions that support business growth.
- Resolve credit-related disputes and issues in a diplomatic and constructive manner.
- Maintain positive relationships with clients while ensuring adherence to credit terms and conditions.
- Implement strategies to mitigate credit risks and minimize bad debt exposure.
- Establish key performance indicators (KPIs) for the credit management function and monitor performance against these metrics.
- Continuously strive to improve credit-related metrics, such as days sales outstanding (DSO) and aging of receivables.
- Provide ongoing training and development opportunities for the credit team to enhance skills and ensure compliance with industry best practices.
- Engage in negotiations with customers to agree on favorable credit terms while balancing the company's risk exposure.
- Maintain high motivation around the team and a self-starter.
- Provide leadership within the credit management team, fostering a collaborative and positive work environment.
- Lead by example in adhering to ethical credit practices and compliance standards.
- Make timely and well-informed decisions regarding credit approvals, limits, and risk mitigation.
- Knowledge of the legal framework within the GCC region.
- Be able to communicate and strategize with lawyers to get the best outcome of the new and existing legal cases on debtors.
- Work with the Sales teams to ensure harmonization of processes and best practice is being carried out across the board.
- Provide detailed monthly and weekly reporting to Sales Leaders and the Leadership team, as required
- Minimum 5 years' experience in a similar role or supervisory experience in Credit and Collections, preferably in a high volume hospitality environment.
- Experience with Credit insurance (mandatory).
- Proven experience of team management
- Hands-on experience of developing and implementing new Credit Control processes / policies / reporting
- Must be familiar with current software packages such as Microsoft Word and Excel (required), Microsoft AX (preferred).

**Salary and Benefits**

Up to 20,000 AED per month, plus company benefits

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