Guest Experience Supervisor

7 months ago


Dubai, United Arab Emirates Marriott International, Inc Full time

**職務編號** 23200417
**工作類別** Rooms & Guest Services Operations
**地點** The St. Regis Dubai The Palm, Palm Jumeirah, P.O. Box 53809, Dubai, United Arab Emirates, United Arab Emirates 在地圖中查看
**工作編制** Full-Time
**身處外地?** N
**願意海外赴任?** N
**職位類型 管理** Non-Management
**職位概述**

透過核實客人身份、付款方式,分配客房,並啟動/發放客房鑰匙,處理所有客人入住手續。根據每位客人的要求為他們設置準確的檔案。輸入「萬豪禮賞」資訊。確保房價符合市場行情,並記錄例外情況。在發放客房鑰匙之前收取擔保房費,核實/調整計費。整理和查看每日報告/日誌/應急清單。完成交班和結算報告。為客人提供路線指示和酒店資訊。滿足客人的請求,如有必要應聯繫相應的工作人員。跟進以確保滿足客人的請求。處理所有付款類型、代金券、支出和收費。結算和存放憑條。在每班開始和結束時清點和記錄收銀櫃帳目。取得手動授權並遵循所有會計程序。通知防損/安保部關於盜竊的任何一起客人報告。協助管理層培訓、評估、疏導、激勵和指導員工;樹立榜樣,並擔當公平對待之承諾/門戶開放政策流程的第一聯絡人。培養/保持積極的工作關係;支援團隊達成共同目標;傾聽並適當回應員工的問題。

遵守公司政策和程序;向經理報告事故、傷害和不安全的工作條件;完成安全培訓與認證;確保個人儀表整潔而專業;維護專有資訊的機密性;保護公司資產。歡迎和答謝客人;預期並滿足客人的服務需求;為殘障人士提供協助;感謝客人的真誠讚賞。使用清晰專業的語言與人交談;準確完整地編寫和審核文檔;採用適當的禮儀接聽電話。確保遵守品質標準。使用電腦/POS 系統輸入和查找資訊。在較長一段時間內保持站立、就坐或行走。在沒有他人協助的情況下,移動、舉起、攜帶、推動、拉動和放置重量不超過 10 磅的物體。履行主管要求的其他合理的工作職責。
- Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體,例如殘障和退伍軍人身分,或是任何其他適行法律所涵蓋的任何其他群體。_

瑞吉酒店及度假酒店是永恆魅力與開拓精神兼具的行業典範,50 多家豪華飯店和度假飯店遍布全球各地繁華都市,締造精妙優雅的住宿體驗。自 20 世紀初約翰-雅各-艾斯特四世在紐約率先開設瑞吉酒店以來,瑞吉便是雅緻體驗與定制服務的象徵,親切的非凡待客師團隊和瑞吉的標誌性管家服務,力求為賓客呈獻經典格調與現代氣息融合的超凡體驗。我們誠邀您加入瑞吉酒店開拓一番事業。加入瑞吉酒店,便是加入萬豪國際集團的非凡品牌組合。從**這裡**揚帆啟程,發揮個人價值,**追求**人生目標,**加入**卓越國際團隊,**展現**真我風采。



  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** Guest Relations Supervisor **Job Number** 23200417 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Dubai The Palm, Palm Jumeirah, P.O. Box 53809, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...


  • Dubai, United Arab Emirates Holiday Inn Full time

    **GUEST EXPERIENCE SUPERVISOR** **ABOUT US** Travel is a journey. At Holiday Inn, we help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime....


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Número de Empleo** 24104326 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management APTITUDES...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24194821 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Mall of the Emirates Hotel Dubai, Sheikh Zayed Road, al Barsha 1, Dubai, United Arab Emirates, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying...


  • Dubai, United Arab Emirates HARMONY MEDICAL CENTER Full time

    **Harmony Medical Group** is looking for a passionate **GUEST RELATIONS SUPERVISOR** to join our team. As a **GUEST RELATIONS SUPERVISOR**, you will be responsible for maintaining good patient relations & making sure that the patients will have an excellent experience. **Responsibilities** - Oversee the guest relations team and ensure a high standard of...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24166553 **Job Category** Rooms & Guest Services Operations **Location** Aloft Dubai Creek, Baniyas Road, Deira, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24207438 **Job Category**Rooms & Guest Services Operations **Location**Aloft Palm Jumeirah, East Crescent, Dubai, United Arab Emirates, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment,...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24076517 **Job Category** Rooms & Guest Services Operations **Location** La Ville Hotel & Suites CITY WALK Dubai Autograph Collection, Al Multaqa Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23198995 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Dubai International Financial Centre, DIFC off Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24032759 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Dubai The Palm, Palm Jumeirah, P.O. Box 53809, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23160760 **Job Category** Rooms & Guest Services Operations **Location** Aloft Dubai Creek, Baniyas Road, Deira, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23208878 **Job Category** Rooms & Guest Services Operations **Location** Aloft Dubai Airport, 51st Street, Garhoud, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity,...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23197976 **Job Category** Rooms & Guest Services Operations **Location** Element Al Jaddaf Dubai, Al Khail Road, AL Jaddaf Area, Dubai Street 26, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24211012 **Job Category**Rooms & Guest Services Operations **Location**Marriott Resort Palm Jumeirah Dubai, Palm West Beach, Palm Jumeirah Road, Dubai, United Arab Emirates, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24026690 **Job Category** Rooms & Guest Services Operations **Location** Marriott Hotel Al Jaddaf Dubai, Oud Metha Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Número de Empleo** 24070941 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** W Dubai-Mina Seyahi, King Salman Bin Abdulaziz Al Saud Street, Dubai, United Arab Emirates, United Arab Emirates VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management APTITUDES...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Número de Empleo** 24093340 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** The St. Regis Dubai The Palm, Palm Jumeirah, P.O. Box 53809, Dubai, United Arab Emirates, United Arab Emirates VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management APTITUDES...


  • Dubai, United Arab Emirates Hilton Full time

    Guest Service Supervisor A Guest Service Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Guest Service Supervisor, you will oversee the front office activities between the Guest, the hotel, and the...


  • Dubai, United Arab Emirates HARMONY MEDICAL CENTER Full time

    **Harmony Medical Group** is looking for a passionate, versatile **GUEST RELATIONS SUPERVISOR** to join our team. As a **GUEST RELATIONS SUPERVISOR**, you will be responsible for maintaining good patient relations & making sure that the patients will have an excellent experience. Could you be the perfect fit for our featured job? **Responsibilities** -...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24190233 **Job Category**Rooms & Guest Services Operations **Location**Le Méridien Dubai Hotel & Conference Centre, Airport Road, Dubai, United Arab Emirates, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management APTITUDES DESEABLES Educación:Título de estudios...