Manager, Client Consulting

2 weeks ago

Dubai, United Arab Emirates Visa Full time

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
The Visa Digital Consulting Manager will support the VCA Digital Service line by providing digital consulting support and projects to VISA's key clients across MENA markets. The main objective of the role is to help deepen client relationships and optimize client performance by helping them design and assess their digital strategy, implement initiatives around their digital channels and in general capture the full potential from customers engaging on digital channels..

**Principal Responsibilities/Key Results Area**

The Digital Manager, will support the delivery of digital offerings to our clients in the sphere of Digital Strategy, Digital Acquisition, Digital Spending, Digital Experience Design and Optimization including but not limited to the following:

- Using VISA and external data to analyze client needs across the focus markets and identify opportunities for consulting assignments with VISA’s key clients
- Support in the development of project pitches and secure new consulting assignments with clients, as well as "re-engagements opportunities" via a consultative sales approach in focus markets under the guidance of the Digital consulting lead
- Deliver Consulting projects. Resolve complex strategic problems. Synthesize and manage complex project structures when required. Manage, facilitate and implement consulting services and meet client's business targets (assignment objectives, project scope, budget, paperwork, external consultants' supervision and project delivery). Work closely with other VISA groups, including Product, Marketing etc., to ensure a seamless Consulting experience in the countries of focus
- Where appropriate, support work with designated practice areas globally to incorporate best practice, source analytical or other services and leverage global consulting solutions
- Support thought leadership and knowledge sharing regarding digital themes and the future of payments
- Support the overall strategy and growth for the Digital Service Line

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

**Qualifications**:

- Business needs of issuers, acquirers and merchants in Digital, e.g., strategy, acquisition, customers and channels full potential, innovation, mobile platforms, digital ecosystems, mobile money, etc.
- Best practices to meet customer needs across the customer lifecycle and in terms of digital channels engagement
- Industry trends, such as evolving economics of payments, increasing digitalization and development of digital channels, emerging of ecosystems, increasing use of advanced analytics and other technologies in payments, changing regulatory environment, adoption of open banking globally, etc.
- Fintech & Digital native players, including where they play across the value chain of banking (and payments specifically) and their relative strengths and weaknesses vs. competitors
- Bachelor's degree or equivalent. Master’s degree preferred.
- 3-5 years of solid experience in the following areas: customers acquisition on digital channels, digital transformation, digital channels development and optimization, digital marketing, digital strategy
- Strong facilitation skills
- Experience should be gained within a top-tier bank or the financial services practice of a top-tier consulting firm. A combination of regional and global experience strongly desired.
- Deep consulting skills and client engagement capabilities. Advanced client contact and presentation skills. Credibility with clients and working teams and diplomatic skills to extract desired outcomes. Comfortable interacting with and presenting to senior management of clients and VISA.
- Highly analytical with advanced PowerPoint skills and Excel skills.
- Superior project management skills. Fluent communicator.
- Must have financial acumen and commercial awareness skills.
- Results driven, f

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