Admin & Document Controller (Female)

3 weeks ago

Abu Dhabi, United Arab Emirates Wordcraft Translation Services Full time

**Job description**

We, are an Industry-leading organization with field-proven excellence in Attestation services all over the UAE. We are looking for enthusiastic and eligible aspirants with high efficiency to manage the **Admin work and Documents handling.**

**Admin**
- Maintain database of all employee’s official documents such us passports, emirates id and residence visas.
- Proactively manage and timely renew all Employee’s Visas and Labour Permits.
- Renew and keep update all company related licenses prior to their expiry date.
- Keep database of all company/ official documents
- Managing all day-to-day administration tasks; ensuring that all employee and HR records are accurate and up to date.
- preparing payroll, controlling correspondence, and taking full responsibility for all annual leave and attendance records

**Documents Handling**
- Acts as the point of contact of all client’s inquiries and concerns related to attestation services.
- Manage and record all enquires regrading attestation and notarization.
- Ask quotes from the different venders and choose a preferred one among them.
- Provide the price quote and related details to the clients including required documents and time information.
- After confirmation, arrange documents collection/delivery with help of messengers.
- Collect the documents from messengers and record the same with required details.
- Coordinate with different embassy and consulate to take their appointment and arrange the pickup/delivery of the documents.
- Book documents courier service with the agencies and handle the same.
- Treat and process the documents with all procedures in order to meet the client requirements.
- Once the process completed, manage the delivery of the documents to the clients safely.
- Hand over the agency/vendor payment papers to the accounts and arrange the payment.
- Create invoice and manage the payment collection directly from clients or indirectly by hand with help from messenger assigned for the delivery.
- Builds and maintains excellent relationship with the clients.
- Organize workflow to meet customer timeframes.
- Work with internal teams to ensure that client’s needs are met.
- Keep tracks on clients and check for customer service satisfaction.
- Establishes and maintains effective relationships with customers, and maintains high level of customer service.
- Respond promptly to customer inquiries.

**Skills required**:

- Strong command of the English, Hindi & Malayalam languages.
- Immaculate personal presentation
- Excellent customer service skills
- Good computer skills
- Excellent written and verbal communication skills
- Ability to display initiative and work with mínimal supervision
- Ability to problem solve and “think outside the square”
- Highly motivated and enthusiastic
- Well organized with an ability to prioritize
- Strong work ethic
- Customer service orientation
- Adaptability
- Initiative

**Salary**: AED2,000.00 - AED3,000.00 per month

Application Question(s):

- Are you staying currently in Abu Dhabi?

**Experience**:

- Admin & Documents controller: 1 year (required)

**Language**:

- English & Hindi/ Malayalam (required)

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