Front Desk Trainer

1 week ago


Dubai, United Arab Emirates Riva Institute of Aesthetics, Dubai Full time

Front Desk Trainer focuses on training staff who provides outstanding customer service to residents, visitors, staff and faculty. Additionally, we strive to provide valuable work experiences for customers focusing on skill building, personal growth and professional development.

It is essential that the end result will help the trainee possesses good judgement and decision making skills in order to effectively liaise with customers, Front Desk Assistants, Team Leaders, and the Management team.

Role & Responsibilities:
Responsible for training FDAs on all Desks procedures to ensure consistency across all desks.

Collaborate with all Trainers to revise and update training modules in time for the FDA training period.

Plan and partake in a team-building exercise for desk cluster area during orientation.

Communicate with the Co-ordinator of Desk Services to affirm when each FDA has been fully trained and ready to work without the assistance of a trainer.

Assist in the development of a Trainer Manual to be used as a reference for future Desk Trainers.

Communicate with the FDA team, provide feedback, and be a liaison between the FDAs and the Management team.

Minimum Experience:

- 3 -5 years a Trainer in similar field

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)


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