Careline Runner

A CAREline Runner responsible for maintaining and transporting of food products, in an timely and efficient way, to the guest rooms for the room service, checking and refilling of the minibars, transporting and set up of extra beds,sofa beds, baby cribs or any housekeeping in room amenities upon guest request with the use of Synergy.

**What will I be doing?**
- Recieves requests through Synergy. Ensures the requests are completed and closed in Synergy.
- Makes a daily inventory of extra beds and baby cribs with their locations.
- Makes an inventory of minibar items on hand and informs F&B when necessary for orders to be placed.
- Ensures the proper room service delivery standarts are met. Prepares trollyes in advance for when an room service order comes in. Deliveres the order in a timely and professional manner.
- Checks minibars and posts revenue upon consumption. Refills any of the missing items in the minibar.

Occupational Health and Safety Responsibilities:

- Demonstrate Awareness of Hilton policies and procedures and ensure all procedures are conducted safely and within Hilton guidelines
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers
- Log security incidents and accidents in accordance with hotel requirements

**What are we looking for?**

Care Line Runner serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
**Drive for Results**
- Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals
- Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles

**Understanding the Business**
- Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information
- Adheres to Hilton Corporate Code of Conduct, Employee Handbook and Hotel policies
- Demonstrates an understanding of competitors' major strengths and weaknesses
- Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations
- Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable

**Hospitality**
- Demonstrates an understanding of competitors' major strengths and weaknesses
- Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations
- Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable

**Teamwork**:

- Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results
- Actively participate in wider hotel meetings
- Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication

**Adaptability**
- Be comfortable and effective in an environment of ambiguity or change
- Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner
- Complete tasks as directed by Management

**Developing Self**
- Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements
- Seek feedback on areas of shortfall
- Maximize opportunities for self-development

**Reliability**
- Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision
- Follow standards, policies and procedures
- Meet hotel attendance and grooming standards

**Cultural Awareness**
- Understands and takes into account the global nature of the business; works effectively with colleagues from different viewpoints, cultures and countries.

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all