Customer Service Associate

1 week ago


Dubai, United Arab Emirates Fairplay Management DMCC Full time

Fairplay Management DMCC is a fully owned subsidiary of a multi national company, Fairplay Ventures, which is one of world's largest legalized online sports betting exchange.

As part of our international expansion, we are establishing a new international management consultancy office in Dubai to provide an array of technical, marketing and customer services support to our foreign clients, mainly from India, along with business processing activities.

For this, we are seeking smart, aggressive **customer support associates** for online support to our customers

**The primary duties for the job includes**

1. Providing online support including telephonic and chat support to the clients

2. Listening to customers’ concerns and handling complaints and returns.

3. Giving detailed explanations of services or products.

4. Being part of online sales team to convert the HNI leads into customer base.

5. Reviewing customer accounts and transactions, working on reactivation of older account and providing prompt feedback support.

7. Receiving orders, calculating charges and processing payments.

8. Monitoring customer satisfaction levels.

9. Referring key customers’ queries or accounts to superiors when necessary.

10. Providing highest level of customer support to ensure a seamless customer experience.

2. Strong **computer skills**, particularly focused on chat support

3. Good **sales pitching skills** particularly ability to convince and attract HNI to the platform

4. This job is ideal for **females** who prefers office based customer support and online based sales activity. **We do prioritize those on dependent/spouse visa**, as this job is ideal for smart young ladies on husband’s or father’s visa.

5. Positive Can-Do attitude with mindset to learn newer concepts and emerging business sectors.

This job requires a work from office as it primarily a BPO operation.

**Job Types**: Full-time, Permanent

**Salary**: AED2,500.00 - AED3,500.00 per month

**Experience**:

- customer service: 1 year (required)

**Language**:

- either Telugu or Kannada or Tamil along with Hindi (required)



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