Customer Service/sales Representative

7 months ago


Dubai, United Arab Emirates Elithair Clinic Full time

**About Us**:
At Huda Al Mazmi Advocates and Legal Consultants, we pride ourselves on offering professional and comprehensive legal services and consultations tailored to the dynamic landscape of the UAE and beyond. Our commitment to excellence and client satisfaction drives every aspect of our work, ensuring that individuals and businesses receive top-notch legal support they can trust both locally and internationally.

The Russian-Speaking Legal Customer Representative serves as a key liaison between clients who primarily speak Russian and the law firm, ensuring that their needs are met effectively and professionally. This role requires fluency in Russian and English, as well as strong communication and customer service skills. The representative will work closely with attorneys, paralegals, and other staff members to provide timely and accurate assistance to clients.

**Responsibilities**:
**Client Assistance**: Provide guidance and assistance to clients regarding legal processes, procedures, and documentation, explaining complex legal concepts in a clear and understandable manner.

**Case Management**: Assist attorneys and paralegals with case management tasks, such as scheduling appointments, coordinating meetings, and maintaining client files and records.

**Client Advocacy**: Advocate on behalf of clients within the law firm, ensuring that their concerns and requests are addressed promptly and effectively.

**Conflict Resolution**: Handle client complaints and concerns with professionalism and diplomacy, working to resolve issues in a timely and satisfactory manner.

**Legal Research**: Conduct legal research and analysis as needed, assisting attorneys in preparing legal arguments, memoranda, and other documents.

**Professional Developmen**t: Stay informed about changes in relevant laws and regulations,

participating in training and professional development activities to enhance knowledge and skills.

**Qualifications**:
**1.**Fluency in Russian and English, with excellent written and verbal communication skills in both languages.

**2.**Previous experience in a customer service or client-facing role, preferably in a legal or professional services environment.

**3**.Strong interpersonal skills, with the ability to build rapport and maintain positive relationships with clients and colleagues.

**4**.Detail-oriented with excellent organizational and time management skills.

**5**.Ability to maintain confidentiality and handle sensitive information with discretion and integrity.

**Language**:

- RUSSIAN (required)

Ability to Commute:

- Dubai (required)

Ability to Relocate:

- Dubai: Relocate before starting work (required)


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