Sales and Customer Service Representative

2 months ago


Dubai, United Arab Emirates VITAL CATERING SERVICES LLC Full time

**Job Title**: Customer Service & Sales Representative
**Location**: Dubai, UAE
**Company**: Karma 8 from VITAL CATERING SERVICES LLC.

**Job Summary**:
Karma 8, a premium meal plan service offering high-quality, restaurant-level meals delivered to homes, is seeking a proactive and dynamic Customer Service & Sales Representative. This individual will play a crucial role in ensuring customer satisfaction, driving sales growth, and maintaining relationships with existing and potential clients.

**Key Responsibilities**:

- **Customer Service**:

- Handle complaints, returns, and refunds professionally, ensuring customer satisfaction.
- Maintain accurate records of customer interactions and ensure prompt follow-up.
- Assist customers in understanding meal plans, customizing orders, and resolving any service-related issues.
- **Sales**:

- Generate new leads online and convert inquiries into sales by providing clear and persuasive information about Karma 8’s meal plans and services.
- Build and maintain strong relationships with existing customers to encourage repeat business and referrals.
- Achieve and exceed sales targets by upselling and cross-selling additional meal plans or services.
- Participate in promotional activities and campaigns to attract new customers.
- **Administrative**:

- Maintain up-to-date customer databases, track orders, and manage client profiles.
- Assist in creating sales reports and monitor customer feedback to improve service delivery.
- Collaborate with the operations team to ensure smooth meal deliveries and handle any operational challenges.

**Qualifications**:

- Previous experience in customer service and sales, preferably in the food, hospitality, or meal delivery industry.
- Strong communication and interpersonal skills.
- Proven ability to meet and exceed sales targets.
- Familiarity with CRM software and online communication tools.
- Ability to work in a fast-paced environment and manage multiple customer queries simultaneously.
- Fluency in English is required; proficiency in Arabic is a plus.

**What We Offer**:

- Competitive salary with commission opportunities.
- Growth opportunities within a fast-expanding company.
- Employee discounts on meal plans.
- A positive and dynamic work environment.

**How to Apply**:
Pay: AED3,500.00 - AED4,500.00 per month

Application Deadline: 30/09/2024



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